Global SAP CX/CRM Solution Architect - Remote

FFI Advisory; Switzerland; Hybrid; CHF 180,000 - 240,000; Full time

Job summary

FFI Advisory in Switzerland seeks a Solution Architect to own the global SAP CX/CRM architecture across Sales and Service Cloud v2, SAP S/4HANA, and SAP BTP. You will translate business needs into scalable designs, drive governance, and steer the CRM roadmap with delivery teams in an agile environment.

The role demands deep SAP expertise, strong stakeholder management, and fluency in English; additional languages are a plus.

Qualifications

• Degree in Computer Science, Business Informatics, Engineering, or comparable qualification.
• Proven experience as Solution Architect or Lead Architect in large-scale SAP CRM transformation programs.
• Strong expertise in SAP Sales Cloud v2, SAP Service Cloud v2, SAP S/4HANA, SAP BTP, and SAP Integration Suite.
• Deep understanding of enterprise integration architecture (APIs, event-driven architecture, master data integration, customer data management, integration patterns).
• Ability to define architecture roadmaps and translate business strategy into scalable, secure solution designs.
• Strong stakeholder management and communication skills in English.
• Experience working in Agile environments (e.g., SAFe) and influencing senior stakeholders.
• Fluent in English; additional language skills are considered an advantage.

Responsibilities

• Own and drive the global SAP CX / CRM architecture based on SAP Sales Cloud v2 and Service Cloud v2.
• Design scalable, end-to-end solutions across Sales, Service, Marketing, and Digital Customer Experience.
• Define and implement integration and data architectures across SAP S/4HANA, SAP BTP, and connected platforms.
• Translate business and technical requirements into solution designs, architecture guidelines, and implementation roadmaps.
• Lead architectural governance and key technology decisions in line with enterprise architecture and security standards.
• Collaborate with Product Owners, business stakeholders, and delivery teams to continuously evolve CRM capabilities.
• Shape and drive the future roadmap of the global Customer Engagement ecosystem.

Job description

FFI Advisory in Switzerland seeks a Solution Architect to own the global SAP CX/CRM architecture across Sales and Service Cloud v2, SAP S/4HANA, and SAP BTP. You will translate business needs into scalable designs, drive governance, and steer the CRM roadmap with delivery teams in an agile environment.

The role demands deep SAP expertise, strong stakeholder management, and fluency in English; additional languages are a plus.