Global Customer Director

Fyffes; Versoix; Vor Ort; CHF 180.000 - 250.000; Vollzeit

Zusammenfassung

Fyffes seeks a Global Customer Director to lead and grow a major international retail partnership across markets. You will shape strategy, align objectives with local execution, and partner with executive stakeholders across functions to drive sustainable growth.

You will develop and lead an international team, translate customer needs into operational excellence, and navigate complex supply chains and discount retail dynamics.

Qualifikationen

• 15+ years of leadership in customer management and international FMCG environments.
• Experience managing multinational customer relationships and buying organisations.
• Operational experience across complex international supply chains.
• Strong exposure to discount retail channels and international retail dynamics.
• Proven leadership of international, cross-functional teams in matrix environments.
• Excellent stakeholder management and cross-cultural communication, in German and English.

Aufgaben

• Define and execute a global customer strategy across markets.
• Serve as senior strategic contact with executive stakeholders across countries.
• Identify and drive growth opportunities across markets and categories.
• Lead collaboration across customer-facing, supply chain, operations, planning, quality, and finance.
• Develop and lead an international team with a culture of accountability.

Kenntnisse

Leadership

Strategic planning

Cross-functional

Supply chain

International business

German language

English language

Multinational experience

Jobbeschreibung

We are seeking an accomplished Global Customer Director to lead and develop a major international retail partnership across multiple markets and geographies. This newly created leadership role combines strategic customer leadership, international business development, cross-functional collaboration, and team leadership within a complex global environment.

Key Responsibilities

• Define and execute a global customer strategy, ensuring alignment between international objectives and local market execution.
• Serve as the senior strategic point of contact, building trusted relationships with executive stakeholders across multiple countries and functions.
• Drive growth opportunities across markets, categories, and business areas while identifying new avenues for expansion.
• Lead collaboration across customer-facing, supply chain, operations, planning, quality, and finance teams to deliver strategic objectives.
• Develop and lead an international team, fostering a culture of accountability, alignment, and high performance.
• Balance long-term strategic thinking with hands‑on execution and operational excellence.

Experience & Qualifications

• 15+ years of leadership experience in customer management, retail, FMCG, fresh produce or related international business environments.
• Significant experience managing complex multinational customer relationships and buying organisations.
• Extensive operational experience within complex international supply chains, with a proven track record of translating customer requirements into execution across sourcing, logistics, planning, quality, and commercial functions.
• Strong exposure to the discount retail channel and a solid understanding of international retail dynamics.
• Proven experience leading international and cross‑functional teams in matrix environments.
• Strong commercial judgement, strategic thinking, and the ability to translate customer strategy into operational execution.
• Excellent stakeholder management, communication, and influencing skills across cultures and markets.
• German and English language proficiency required.

Leadership Profile

The successful candidate will be a pragmatic and hands‑on leader who can operate comfortably at both strategic and operational levels. They will combine international leadership capability, customer‑centric thinking, business development expertise, and a proven ability to build sustainable long‑term partnerships.