Frontline Customer Service & Payments Associate

Western Union; Bern; Hybrid; CHF 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Defined Contribution pension plan

Health insurance options

Accident and life insurance

Zusammenfassung

Western Union is seeking a Front Line Associate in Bern to deliver exceptional customer service in-store while handling money transfers, currency exchange, and basic DHL parcel duties. This role requires presenting a professional, compliant, customer-centric service experience in a fast-paced retail environment.

You will work 42.5 hours weekly, including weekend coverage, and contribute to store operations, marketing activities, and cross-channel service delivery in a multilingual setting

Qualifikationen

• Previous experience in customer service or retail (financial services preferred).
• Excellent communication and interpersonal skills.
• Strong sense of responsibility, integrity, and attention to detail.
• Ability to adapt to new procedures and services.

Aufgaben

• Provide high-quality customer service in accordance with Western Union standards.
• Perform money transfer transactions and currency exchange operations.
• Verify customer identity and ensure full compliance with KYC/AML regulations.
• Manage daily operations through internal systems and service platforms.
• Handle customer inquiries, concerns, and complaints with professionalism.
• Support the delivery of additional service channels offered at the store, including those introduced in partnership with third‑party providers.
• Maintain accurate documentation and perform administrative tasks as needed.
• Ensure the store environment is clean, organized, and welcoming.
• Collaborate with colleagues and management to improve service quality and efficiency.
• Occasionally support marketing activities, such as handing out flyers, participating in local events or promotional campaigns, when requested and planned in advance.
• Assisting customers and DHL couriers with sending and receiving parcels via DHL; verifying customer identity; scanning parcel barcodes; entering shipment data into the DHL system; and collecting customer signatures.

Kenntnisse

Customer service

Communication skills

Attention to detail

Teamwork

Jobbeschreibung

Western Union is seeking a Front Line Associate in Bern to deliver exceptional customer service in-store while handling money transfers, currency exchange, and basic DHL parcel duties. This role requires presenting a professional, compliant, customer-centric service experience in a fast-paced retail environment.

You will work 42.5 hours weekly, including weekend coverage, and contribute to store operations, marketing activities, and cross-channel service delivery in a multilingual setting