Front Desk Manager (10-30%)

Velocity Switzerland; Zug; On-site; CHF 52,000 - 75,000; Full time

Benefits offered by this job

Unlimited Classes

Job summary

Velocity Switzerland operates boutique fitness studios and is expanding its Zug location. We are seeking a passionate Front Desk Manager to lead daily operations, guest experience, sales, marketing, and events within a single studio.

You will inspire the team, manage front desk responsibilities, ensure exceptional customer service, and foster a welcoming, energetic ride culture in-studio and in the community. Commitment to fitness and hospitality is essential.

Qualifications

• Passion for fitness and hospitality
• Fluent in English and German
• Swiss work permit or residence

Responsibilities

• Lead and coordinate the studio’s customer service
• Manage Front Desk: greet customers, check-in, provide towels and shoes
• Set up studio for class: lights, music, Veloboard tech, front-of-house booking system
• Create and maintain a motivated, personable team
• Supervise the studio’s retail operations
• Pro-actively solve day-to-day studio management issues
• Willingness to perform housekeeping tasks (washing towels, cleaning bikes and floors)

Skills

English

German

Customer service

Leadership

Organizational skills

Attention to detail

Tools

Veloboard technology

Front desk booking system

Job description

NOTE: Currently primarily looking to fill shifts at our Zug studio.

Velocity, Switzerland's first boutique fitness studio, is looking for passionate hard working team members in our Zug studio.

Velocity is a growing chain of innovative cycling and power studios challenging the status quo of indoor cycling. Each class is a full-body workout designed to reboot and strengthen both your body and mind. Velocity combines an intense cardiovascular sweat and full body toning reinforced by the authority of music.

At Velocity we pride ourselves on bringing people together through sweat, community and rhythm. We ride to get lost in the music and the movement. We ride to get stronger, we ride to get better, and we ride to find our best selves.

As Velocity’s FRONT DESK MANAGER, you are accountable for all aspects of running Velocity in one studio location. You manage and lead the overall operations of the business. You are accountable for fostering the ride culture both in-studio and out in the community with sales, marketing and events.

You do not need previous experience in the fitness industry. But a passion for fitness and hospitality is essential. You will lead and inspire to transform the way our clients feel.

Tasks

RESPONSIBILITIES

Lead and co-ordinate the studio’s Customer Service

• Manage Front Desk (Give a warm welcome to all customers, Check Customers in, provide towels & shoes, etc.)
• Help new customers get set-up
• Set-up Studio for class, including turning on lights & music, setting up Veloboard technology and setting up front of house booking system
• Create and maintain a motivated and highly personable team
• Supervise the Studio’s retail operations
• Pro-actively solve day to day Studio management issues
• Happy to do manual work like washing towels and cleaning bikes and floors

Requirements

Zest for life. Energetic, Upbeat and Engaging

• Passion for Fitness
• Relentless focus on attention to detail
• Commitment to exceptional customer service
• Friendly and professional phone and email etiquette
• Highly organized self starter with well developed multi-tasking skills
• Ability to work flexible hours
• Fluent English and German are a must
• Valid Swiss Work Permit or Residence
• The opportunity to learn and develop in a growing business
• Personal and Professional development and training
• Unlimited Classes

If you can balance running a successful business with an exciting team and delivering excellent customer service then we look forward to hearing from you!