Field Technician, RIVR

Amazon Inc.; Zürich; On-site; CHF 65,000 - 100,000; Full time

Job summary

Amazon in Zürich is seeking a hands-on Field Technician to support maintenance, testing and operation of advanced robotic systems in the field. You will prepare and maintain robotic platforms, represent the company onsite, adapt to challenges and support testing with professionalism and technical expertise.

You will assist with production processes, contribute to continuous improvement of workflows, work closely with engineering teams, and ensure safe handling of equipment while meeting project

Qualifications

• Degree in mechatronics, robotics, or equivalent.
• Willingness to travel to field locations, sometimes on short notice.
• Proficient in English communication and safety protocols.

Responsibilities

• On-site troubleshooting and first response for mechanical, electrical, and software issues.
• Preventive maintenance and inspection to maximize uptime.
• Production and assembly support, quality checks during runs.
• Create and update SOPs and deployment checklists from field learnings.
• Manage field spare parts and ensure deployment-ready kits.
• Follow safety standards for batteries, electrical systems, and heavy equipment.
• Collaborate with software, hardware, and operations engineers to relay observations.
• Support test campaigns in lab and field, recording results and flagging anomalies.

Skills

Field troubleshooting

Independent work

English proficiency

Education

Mechatronics degree

Robotics apprenticeship

Job description

We are seeking a hands‑on, resourceful, and detail‑oriented Field Technician to support the maintenance, testing and operation of our advanced robotic systems. As a Field Technician, you will be responsible not only for preparing and maintaining the robotic platforms but also for representing our company in the field, adapting to unexpected challenges, and directly supporting testing with professionalism and technical expertise. As part of this role, you will also assist with production processes for the business and provide continuous improvement in terms of processes and instruction guides.

Key job responsibilities

• On-site Troubleshooting and First Response: Independently diagnose and resolve mechanical, electrical, and software issues, often under time pressure and changing conditions, utilizing established ticketing systems. Data Collection and Reporting: Collect operational data, monitor system logs, and provide insights to engineering teams for system refinement.
• Preventive Maintenance and Inspection: Perform scheduled maintenance routines, visual inspections, and component replacements to maximize system uptime and extend hardware life.
• Production and Assembly Support: Assist with robot assembly, sub-systemi integration, and quality checks during production runs, ensuring builds meet engineering specifications.
• Process Documentation and Continuous Improvement: Create, update, and refine work instructions, standard operating procedures (SOPs), and deployment checklists based on field learnings and evolving best practices.
• Inventory and Spare Parts Management: Track spare parts, consumables, and
  tooling; coordinate restocking and ensure field kits are complete and deployment-
  ready.
• Safety and Compliance: Uphold workplace health and safety standards across workshop and field environments, including proper handling of batteries, electrical systems, and heavy equipment.
• Cross-functional Collaboration: Work closely with software, hardware, and operations engineers to relay field observations, validate fixes, and support iterative design improvements.
• Test Execution and Validation: Support structured testing campaigns—both in the
  lab and in the field by following test protocols, recording results, and flagging anomalies for engineering review.

Basic Qualifications

• - Degree or apprenticeship in mechatronics, robotics, or equivalent
• - Proven ability to work independently in the field, diagnose problems under pressure, and perform quick, effective repairs without immediate supervision.
• - Ability to follow structured procedures, deployment checklists, safety protocols, and quality standards even in dynamic environments.
• - Willingness and ability to travel to field locations - sometimes on short notice.
• - Interest in both maintaining and operating robotics systems.
• - Working proficiency in English.

Preferred Qualifications

• - Flexibility for shifts or extended hours during critical operations.
• - Prior experience with operations of robotics or equivalent.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.