Field Technician, RIVR

Amazon; Zürich; On-site; CHF 70,000 - 90,000; Full time

Job summary

Amazon is seeking a hands-on Field Technician to support maintenance, testing and operation of our advanced robotic systems in Zürich. You will diagnose and repair mechanical, electrical and software issues on-site, prepare platforms for deployment, and represent the company in the field.

You will collect operational data, contribute to continuous improvement, assist with robot assembly, manage field inventories, and follow safety and deployment SOPs in collaboration with software and hardware

Qualifications

• Degree or apprenticeship in mechatronics, robotics, or equivalent.
• Ability to travel to field locations, sometimes on short notice.
• Ability to follow structured procedures, deployment checklists, safety protocols, and quality standards in dynamic environments.
• Willingness to work shifts for critical operations.
• Experience with robotics operations preferred.

Responsibilities

• On-site troubleshooting and first response: diagnose and resolve mechanical, electrical, and software issues.
• Data collection and reporting: monitor system logs and provide insights to engineering teams.
• Preventive maintenance and inspection: perform scheduled maintenance and component replacements.
• Production and assembly support: assist with robot assembly and sub-system integration.
• Process documentation and continuous improvement: create/update SOPs and deployment checklists.
• Inventory and spare parts management: track parts and ensure field kits are complete.
• Safety and compliance: uphold safety standards in workshop and field.
• Cross-functional collaboration: work with software, hardware, and operations engineers.
• Test execution and validation: support testing campaigns in lab and field according to protocols.

Skills

Independence in field work

Troubleshooting

English proficiency

Education

Degree or apprenticeship in mechatronics/robotics

Job description

Description

We are seeking a hands-on, resourceful, and detail-oriented Field Technician to support the maintenance, testing and operation of our advanced robotic systems. As a Field Technician, you will be responsible not only for preparing and maintaining the robotic platforms but also for representing our company in the field, adapting to unexpected challenges, and directly supporting testing with professionalism and technical expertise. As part of this role, you will also assist with production processes for the business and provide continuous improvement in terms of processes and instruction guides.

Key job responsibilities

• On-site Troubleshooting and First Response: Independently diagnose and resolve mechanical, electrical, and software issues, often under time pressure and changing conditions, utilizing established ticketing systems.
• Data Collection and Reporting: Collect operational data, monitor system logs, and provide insights to engineering teams for system refinement.
• Preventive Maintenance and Inspection: Perform scheduled maintenance routines, visual inspections, and component replacements to maximize system uptime and extend hardware life.
• Production and Assembly Support: Assist with robot assembly, sub-system integration, and quality checks during production runs, ensuring builds meet engineering specifications.
• Process Documentation and Continuous Improvement: Create, update, and refine work instructions, standard operating procedures (SOPs), and deployment checklists based on field learnings and evolving best practices.
• Inventory and Spare Parts Management: Track spare parts, consumables, and tooling; coordinate restocking and ensure field kits are complete and deployment-ready.
• Safety and Compliance: Uphold workplace health and safety standards across workshop and field environments, including proper handling of batteries, electrical systems, and heavy equipment.
• Cross-functional Collaboration: Work closely with software, hardware, and operations engineers to relay field observations, validate fixes, and support iterative design improvements.
• Test Execution and Validation: Support structured testing campaigns - both in the lab and in the field by following test protocols, recording results, and flagging anomalies for engineering review.

Basic Qualifications

• Degree or apprenticeship in mechatronics, robotics, or equivalent
• Proven ability to work independently in the field, diagnose problems under pressure, and perform quick, effective repairs without immediate supervision.
• Ability to follow structured procedures, deployment checklists, safety protocols, and quality standards even in dynamic environments.
• Willingness and ability to travel to field locations - sometimes on short notice.
• Interest in both maintaining and operating robotics systems.
• Working proficiency in English.

Preferred Qualifications

• Flexibility for shifts or extended hours during critical operations.
• Prior experience with operations of robotics or equivalent.

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Company

RIVR Technologies AG