Technician, IT Shared Services & First Level Support

Bristol-Myers Squibb Co; Boudry; On-site; CHF 85,000 - 120,000; Full time

Job summary

Bristol-Myers Squibb Co in Switzerland seeks a Technician for IT Shared Services & First Level Support to maintain and troubleshoot regulated systems in a GxP environment. The role covers production, packaging, laboratory and maintenance settings, with bilingual FR/EN communication and shift-based production support.

You will deliver 1st–3rd level support, author SOPs, manage CAPAs and deviations, and help implement new compliant technologies while ensuring validated systems remain compliant and

Qualifications

• Diploma in Business and/or Information Systems or equivalent experience.
• Over 3 years in IT Support & Helpdesk activities.
• Knowledge of IT Support and administration of Manufacturing, Laboratory and Quality systems in clean environment is a plus.
• Pharmaceutical or related industry experience is a plus.
• Fluent in French and proficient in English (spoken and written).
• Analytical mindset and ability to identify root causes.
• Strong prioritization and communication skills.
• ITIL Foundations certification is a plus.
• Knowledge of regulatory pharmaceutical environment (GxP) is a plus.

Responsibilities

• Deliver 1st, 2nd, and 3rd level IT support and system administration for Production, Packaging, Laboratory, and Maintenance environments (French and English).
• Provide 1st/2nd level IT support by phone for MES and supporting hardware (desktops, label printers, barcode readers).
• Escalate issues to 3rd-level support, management, or vendors in English.
• Author quality documentation (WPRs, SOPs) in French and English.
• Manage deviations, CAPAs, and change control in compliance with quality standards.
• Handle IT incident and problem management per ITIL best practices.
• Develop and maintain knowledge base documentation for cross-training and onboarding.
• Collaborate with IT teams to ensure adherence to design, technology, and compliance standards.
• Support production duty services across two shifts and 24/7 availability as needed.
• Assist in implementing new GxP-compliant technologies and system upgrades.
• Maintain validated systems in line with GxP requirements and internal SOPs.
• Monitor system performance and apply corrective actions to ensure continuity.

Skills

French language fluency

English language

IT Support

Regulated environments

ITIL Foundations

Education

Diploma in Business and/or Information Systems

Tools

MES systems

GxP compliance

Job description

Position Summary

The Technician, IT Shared Services & First Level Support is responsible for providing technical support and ensuring the integrity, availability, and compliance of IT systems used in regulated processes. This role involves administrating, maintaining and troubleshooting hardware and software systems, supporting validated systems, and ensuring adherence to regulatory requirements (applicable GxP guidelines).

Duties/Responsibilities

• Deliver 1st, 2nd, and 3rd level IT support and system administration in French and English for Production, Packaging, Laboratory, and Maintenance environments.
• Provide 1st and 2nd level IT support in French and English by phone for the Manufacturing Execution System (MES) and its supporting hardware, including desktops, label printers, and barcode readers.
• Communicate and escalat issues to 3rd-level support, management, or external vendors in English.
• Author quality documentation such as Work Practices (WPRs) and Standard Operating Procedures (SOPs) in both French and English.
• Manage deviations, corrective and preventive actions (CAPAs), and change control processes in compliance with quality standards.
• Handle IT incident and problem management in accordance with ITIL best practices.
• Develop and maintain knowledge base documentation for all activities to support cross-training and onboarding of colleagues and new employees.
• Collaborate with IT teams to ensure adherence to design, technology, and compliance standards.
• Participate in duty services to support production across two shifts, including availability for 24/7 support. Flexibility to work in shifts based on manufacturing and laboratory needs.
• Assist in the implementation of new GxP-compliant technologies and system upgrades.
• Maintain validated systems in compliance with GxP requirements and internal SOPs.
• Monitor system performance and apply corrective actions as necessary to ensure operational continuity.

Qualifications

• Diploma in Business and/or Information Systems or equivalent experience.
• Over 3 years in IT Support & Helpdesk activities. is a plus.
• Knowledge of IT Support and administration of Manufacturing, Laboratory and Quality systems or equivalent in clean environment is a plus.
• Pharmaceutical or related industry is a plus.
• Fully operational in French and good knowledge of English (spoken and written).
• Analytical mind, autonomous in identifying deep root cause of problems.
• Good sense of priority and urgency implied by manufacturing environment.
• Excellent communication and listening skills – ability to work independently.
• Ability to learn and adapt to new situations, systems, and processes.
• ITIL Foundations certification a plus.
• Knowledge of the regulatory pharmaceutical environment (GxP) is a plus.
• Knowledge of manufacturing environment and supporting technologies

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

For roles based in Washington State only: If you live in or expect to work from Washington State if hired for this position, please visit this page for important information about the Washington Fair Chance Act.

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If this posting is missing required information required by local law or incorrect, contact BMS at [e-mail] with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

Company Statement

We’re creating innovative medicines for patients fighting serious diseases. We’re also nurturing our own diverse team with inspiring work and challenging career options. No matter the role, each one of us makes a contribution. And that makes all the difference.

R1608203 : Technician, IT Shared Services & First Level Support Data Privacy Link