Executive Education Program Coordinator

EHL; Lausanne; Hybrid; CHF 80,000 - 110,000; Full time

Benefits offered by this job

Free meals

Parking or transport subsidy

Access to employee services and campus

Job summary

EHL is seeking an Executive Education Program Coordinator to lead end-to-end logistics for diverse programs, including open-enrolment, custom, and online offerings. You will work with faculty, management and external partners to ensure a seamless client and learner experience.

The role requires collaboration across multiple teams, strong organizational skills and a proactive approach to deliver exceptional educational services to an international clientele.

Qualifications

• Bachelor's degree in a business-related field.
• A minimum of 3 years' experience in program coordination or event management.
• Strong service orientation with attention to detail and client focus.
• Excellent communication and interpersonal skills in a business context.
• Ability to work collaboratively in multicultural environments.
• Proficient with CRM, LMS and digital collaboration tools.
• Fluent in English and French; additional languages are a plus.

Responsibilities

• Coordinate end-to-end logistics for program delivery, including scheduling and venue selection.
• Manage delivery of virtual, residential and blended programs for clients and learners.
• Coordinate with vendors, service providers and clients to meet program needs.
• Arrange event and technical support (AV, recordings, interpretation, virtual sessions).
• Apply and continuously improve workflows, tools and processes for delivery.
• Collaborate with Program Management to streamline operations.
• Provide administrative support to faculty, including travel and reimbursements.
• Collect and analyze program data for post-program reviews and reporting.
• Manage program budgets and financial administration.
• Ensure compliance with regulations and internal policies.

Skills

Project coordination

Event organization

Client service

Communication skills

Multicultural collaboration

MS Office proficient

CRM / LMS familiarity

Travel flexibility

Education

Bachelor's degree in business or related field

Tools

CRM

LMS

Microsoft Office

Job description

Join us and shape the future of hospitality today!

EHL's dynamic campuses form a unique network where passionate students, academics and industry experts from over 120 countries come together with a common goal: to develop and disseminate hospitality knowledge, while supporting the sector's continued growth.

We are constantly striving to improve the working environment and personal development opportunities for our more than 800 staff and teachers, who are among the most recognized experts in their respective fields. Since its foundation in 1893, EHL has been widely recognized by the industry and consistently ranked among the world's top hospitality management schools. Everything we do is based on our values of excellence, family and learning, and we are committed to bringing them to life in tangible ways for our employees.

The Graduate and Executive Education segment is a dynamic and fast-growing business unit of EHL Hospitality Business School. It has a growing portfolio of diverse offerings including short and open programs, custom programs, training solutions for professionals and organizations as well as the organization of study tours. It is also home to research institutes including the Institute of Customer Experience Management, Institute of Business Creativity, Hospitality Real Estate & Finance Institute, and Institute of Nutrition R&D.

To join our amazing team, we are looking for a candidate who is not only skilled and passionate about hospitality but also aligns with our leadership principles: transparency, accountability, collaboration, care, and experimentation.

The Executive Education Program Coordinator is responsible for the end-to-end coordination and delivery of executive education programs, including custom, open-enrolment, and online offerings. Working closely with the Program Management teams, faculty, and internal and external stakeholders, the role ensures seamless program implementation, coordinates operational and logistical requirements, supports continuous process improvement, and manages program budgets and financial administration to deliver an exceptional client and learner experience.

What will you do?

• Coordinate end-to-end logistics for program delivery, including scheduling, venue selection, participant accommodations, and facility requirements.
• Manage the delivery of assigned virtual, residential, and blended programs, ensuring a seamless experience for clients and learners.
• Liaise with internal and external vendors, service providers, and clients to coordinate program requirements and ensure smooth execution.
• Coordinate event and technical support, including AV, video recordings, simultaneous interpretation, and virtual sessions.
• Apply, maintain, and continuously improve established workflows, tools, and processes to optimize program implementation and enhance the client and learner experience.
• Collaborate with the Program Management team to streamline operations and ensure effective program delivery.
• Provide administrative support to program faculty, including scheduling, travel arrangements, and reimbursements.
• Collect, maintain, and analyze program data to support post-program reviews, participation statistics, and reporting.
• Manage program budgets and financial administration, including expense monitoring and purchase orders.
• Ensure compliance with relevant regulations, institutional policies, and established procedures.

Who are you?

• You have a Bachelor’s degree in a business-related field.
• You have at least 3 years of professional experience in program coordination and/or event organization and management.
• You are proactive, autonomous, and able to manage multiple projects simultaneously.
• You have a strong service orientation and excellent attention to detail.
• You have excellent communication and interpersonal skills in a business environment.
• You are a collaborative team player with a demonstrated ability to work effectively in multicultural environments.
• You have strong proficiency in Microsoft Office and are confident working with digital tools and systems, including CRM, LMS, and online collaboration platforms.
• You are available to travel occasionally and flexible in your working hours, including outside regular business hours, to support the needs of an international clientele.
• You have, or are eager to develop, a strong understanding of the Executive Education market.
• You are fluent in English and French; additional languages are considered a strong asset.

What we offer?

We offer you a permanent contract within a business area of an educational institution, with exceptional employee benefits including free meals, an attractive number of days off, a parking space or public transport contribution, as well as access to various services and facilities.

We offer you responsibility, challenge, development opportunities and encouragement to help you achieve your professional and personal goals.

We offer you the opportunity to make a tangible impact on our students’, staff and partners’ experience as well as contribute to the growth of our institution.

You will enjoy being part of a passionate, multidisciplinary and talented team.