Europe Head of Operational Excellence & Systems Controls

YDU JC Air Cond & Ref Inc.- Dubai; Zürich; Hybrid; CHF 150.000 - 190.000; Vollzeit

Zusammenfassung

YDU JC Air Cond & Ref Inc.- Dubai is seeking a Manager of Systems Excellence & Operations Controls Europe to own and drive operational excellence across the EMEA Systems (Controls) business from the Basel/Bern region. You will define standards, deploy capabilities, and partner with regional leaders to deliver growth, margin, cash, and risk management outcomes.

You will lead cross-functional initiatives, manage risks on major projects, and promote best practices through governance, analytics, and

Qualifikationen

• 10+ years of leadership experience in Operations, Operational Excellence, Project Management, or a related engineering environment.
• Engineering degree required; Lean Six Sigma certification preferred.
• Strong project management and change management capabilities.
• Proven ability to lead in a matrix organization and influence diverse stakeholders.
• Excellent communication, stakeholder management, and customer-focused mindset.
• Strong analytical, problem-solving, and data-driven decision-making skills.
• Ability to manage multiple priorities and drive continuous improvement in a fast-paced environment.
• Experience with process automation, digital transformation, and AI-enabled operational insights.

Aufgaben

• Own and drive Operational Excellence for the EMEA Systems (Controls) business, defining and deploying standards, capabilities, and best practices that support business growth and market needs.
• Partner with Regional and Country Systems Leaders to enhance end-to-end operations, delivering revenue growth, margin improvement, cash performance, risk management, and project execution excellence.
• Act as the operational champion and subject matter expert, driving adoption of standardized processes, tools, and change management initiatives across the business.
• Lead Operational Excellence initiatives that improve business productivity, customer experience, and customer satisfaction through process, tool, and reporting standardization.
• Drive continuous improvement across Systems delivery operations, focusing on efficiency, quality, safety, cost, and delivery performance.
• Develop and implement performance improvement and process standardization programs to increase profitability and operational effectiveness.
• Monitor KPIs and business metrics, identifying trends, risks, and opportunities, and ensuring corrective actions are implemented.
• Manage risk and escalation processes on major projects, ensuring stakeholder alignment and effective mitigation strategies.
• Lead lessons learned, auditing, compliance, and governance processes to promote best practices and improve execution performance.
• Collaborate closely with Service, Finance, Commercial, Procurement, Legal, L&D, and other functional teams to deliver strategic initiatives.
• Drive adoption of self-service analytics, process automation, and AI-enabled operational insights to improve decision-making and operational performance.
• Own key operational and financial metrics, improving backlog conversion, project governance, and execution rigor across the region.

Kenntnisse

Leadership

Operations Excellence

Project Management

Lean Six Sigma

Change Management

Stakeholder Management

Analytics

AI-enabled insights

Ausbildung

Engineering degree

Lean Six Sigma certification

Tools

Automation tools

BI tools

Jobbeschreibung

YDU JC Air Cond & Ref Inc.- Dubai is seeking a Manager of Systems Excellence & Operations Controls Europe to own and drive operational excellence across the EMEA Systems (Controls) business from the Basel/Bern region. You will define standards, deploy capabilities, and partner with regional leaders to deliver growth, margin, cash, and risk management outcomes.

You will lead cross-functional initiatives, manage risks on major projects, and promote best practices through governance, analytics, and