Director, Project Management & Operational Excellence, EMEA

Johnson Controls, Inc.; Neuhausen am Rheinfall; Vor Ort; CHF 140.000 - 180.000; Vollzeit

Zusammenfassung

Johnson Controls, Inc. in Switzerland seeks a seasoned professional to own and drive operational excellence for the EMEA Systems business, coordinating with regional leaders to define roadmaps and implement standard processes that boost revenue, margins, cash, and customer experience.

You will lead cross-functional initiatives, manage risk, track KPIs, and foster a continuous improvement culture across installation operations, with a focus on safety, quality, cost and timely delivery.

Qualifikationen

• Minimum 10 years’ experience in Project Management
• Six Sigma / Lean certified
• Change management experience in a dynamic environment
• Able to work effectively in a matrix organization structure; strong leadership and influencing skills
• Experience of managing/working with a wide variety of stakeholders
• Excellent communication and interpersonal skills, internally and with stakeholders
• Performance driven with strong performance management; initiative and problem solving
• Ability to influence and gain credibility quickly across a diverse business
• Ability to work across and progress multiple projects/initiatives simultaneously

Aufgaben

• Own & drive operational excellence for EMEA Systems business; define, develop & deploy standards and capabilities
• Collaborate with Region/Country/System Leaders to drive end-to-end operations and develop roadmaps
• Act as subject matter expert and escalation point to maximize adoption of standard processes and tools
• Lead Systems Operations Excellence to improve productivity and customer experience through standardization
• Drive continuous improvement of end-to-end processes in Systems delivery operations
• Coordinate and implement performance improvement initiatives and standardization programs
• Track KPIs, identify trends, risks and improvement opportunities
• Foster continuous improvement culture within delivery teams focusing on safety, quality, cost and delivery
• Manage Installation Excellence Risk and Escalation processes on major projects
• Coordinate with other departments in delivering strategic initiatives
• Monitor risk in contracts in line with governance
• Lead lessons learnt processes and disseminate best practice across the region
• Identify areas for change in procedures and organization alignment
• Own systems operational and financial metrics

Kenntnisse

Project management

Leadership

Change management

Communication

Stakeholder management

Problem solving

Influencing skills

Ausbildung

Six Sigma / Lean certified

Jobbeschreibung

What you will do

1. This role is to own & drive the operational excellence for EMEA Systems business to define, develop & deploy the standards and capabilities to support and enable business vision, growth strategy, and market needs
2. Work and partner with the Region/Country/Domain Systems Leader to drive flawless end-to-end operations in Systems business by developing roadmap, providing support and managing process improvement & enhancement through strategic initiatives to deliver Revenue Growth, Margins Expansion, Cash Improvement, Service Linkage, risk management and project management capability.
3. Act as business champion, subject matter expert, and escalation point to provide support to Systems operations team to drive and maximize the adoption and effectiveness of standard processes and tools with change management
4. Lead Systems Operations Excellence for the region to achieve operational and functional excellence with enhanced Business Productivity and Customer Experience & Satisfaction through standardization/simplification of tools, reports, processes, and operating procedures
5. Drive enhancement & continuous improvement of end-to-end process in Systems delivery operations in short, mid and long terms.
6. Develop, manage coordination and implementation of designated performance improvement initiatives and process standardization programs, to drive profitability and operational excellence within the System (Installation) function.
7. Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across the region and ensure appropriate improvement actions are in place.
8. Develop and drive a continuous improvement culture within operational delivery teams, focus on installation to drive safety, quality, cost and delivery
9. Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all internal stakeholders are suitably engaged, risks our identified and appropriate mitigation actions are in place reduce/offset risk.
10. Work alongside other departments, including the operational businesses, Service department and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc. in the coordination, implementation, and delivery of strategic initiatives
11. Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance
12. Lead Lesson Learnt Process across EMEA, ensure lesson learnt reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvements actions and ensure these are dissemination across the region; ensuring that best practice is exercised
13. Recognizes and identifies potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment
14. Own Systems operational and financial metrics

What we look for

1. Minimum of 10 years’ experience in Project Management
2. Six Sigma / Lean certified
3. Change management experience in a dynamic environment
4. Able to work effectively in a matrix organization structure. Strong leadership and influencing skills.
5. Experience of managing/working with a wide variety of stakeholders
6. Excellent communication and interpersonal skills, both internally and dealing with stakeholders.
7. Performance driven with strong performance management to drive continuous improvement, taking the initiative and resolving problems
8. An ability to influence and gain credibility quickly across a diverse business
9. Ability to work across and progress multiple projects/initiatives simultaneously