ETRM/CTRM Support Analyst | Trading Ops Specialist

Vitol Group; Genf; Hybrid; CHF 90,000 - 120,000; Full time

Job summary

Vitol Group in Geneva seeks an experienced back-office support professional to bolster our CTRM/ETRM applications and related workflows. You will work closely with business users and tech teams to resolve issues, streamline processes and deliver reliable application enhancements.

The role emphasizes invoicing, settlements, reconciliations and interfaces with finance systems, with a focus on clear communication, root-cause analysis and proactive problem-solving in a high-pressure trading

Qualifications

• Three+ years in commodity back office or CTRM/ETRM support.
• Experience with invoicing, settlements and treasury workflows.
• Strong analytical and problem-solving abilities.
• Excellent communication with both users and tech teams.
• SQL knowledge; Oracle experience advantageous.

Responsibilities

• Support worldwide users in day-to-day activities, particularly invoicing, settlements, reconciliations, physical trade execution and interfaces with finance and accounting systems.
• Take ownership of support requests from initial investigation through to resolution, ensuring clear communication with users and effective coordination with development and other technology teams.
• Investigate application and data issues, understand their business impact and help identify root causes and prevent recurring incidents.
• Understand and challenge enhancement requests, translate business needs into clear functional requirements and work with developers to deliver appropriate solutions.
• Test fixes and enhancements, coordinate user acceptance testing and support releases.
• Train new and existing users and maintain practical support documentation and user guides.
• Monitor business-critical jobs and interfaces, investigate failures and coordinate resolution with development, database and infrastructure teams.

Skills

SQL for data investigation

CTRM/ETRM familiarity

Invoicing & settlements

Communication skills

Problem-solving

Education

Bachelor’s degree in a relevant discipline

Tools

Oracle databases

Job description

Vitol Group in Geneva seeks an experienced back-office support professional to bolster our CTRM/ETRM applications and related workflows. You will work closely with business users and tech teams to resolve issues, streamline processes and deliver reliable application enhancements.

The role emphasizes invoicing, settlements, reconciliations and interfaces with finance systems, with a focus on clear communication, root-cause analysis and proactive problem-solving in a high-pressure trading