Engagement Manager

Swisscom; Zürich; Vor Ort; CHF 100’000 - 125’000; Vollzeit

Zusammenfassung

A leading telecommunications company in Zürich is seeking an Engagement Manager to manage and extend customer contracts. The ideal candidate will have a Bachelor’s degree, strong negotiation skills, and 3–5+ years of relevant experience in banking or ICT. The role offers flexible working hours, home office options, and competitive benefits in an agile, technology-driven environment.

Leistungen

Flexible working hours

Home office options

Professional development opportunities

Competitive salary and benefits

Qualifikationen

• Bachelor degree or equivalent practical experience; additional qualifications are a plus.
• 3–5+ years experience in banking/ICT or service/contract management.
• Structured, results-oriented working style; calm under escalation.

Aufgaben

• Manage and extend existing customer contracts throughout their full lifecycle.
• Act as the central point of contact for inquiries, changes and extensions.
• Identify and realize up- and cross-selling opportunities with a focus on profitability.
• Conduct service reviews and manage KPIs to ensure service quality.

Kenntnisse

Negotiation skills

Stakeholder management

Profitability management

Service/contract management

Fluent German

Commercial understanding

Ausbildung

Bachelor degree or equivalent

Jobbeschreibung

Join to apply for the Engagement Manager role at Swisscom

Responsibilities

• Manage and extend existing customer contracts throughout their full lifecycle
• Act as the central point of contact for inquiries, changes and extensions
• Build strong relationships with stakeholders and establish clear, mutually agreed routines
• Identify and realize up‑ and cross‑selling opportunities with a focus on profitability
• Maintain profitability through margin and risk management
• Conduct service reviews and manage KPIs to ensure service quality

Qualifications

• Bachelor degree or equivalent practical experience; additional qualifications are a plus
• Fundamental knowledge of key banking processes and market mechanisms
• Strong technical and commercial understanding (service/contract management, ITIL basics)
• 3–5+ years experience at the intersection of banking/ICT or in service/contract management
• Excellent negotiation and stakeholder management skills, including at the C‑level
• Proven track record in profitability management and up‑ and cross‑selling
• Structured, results‑oriented working style; calm under escalation
• Fluent German; English and other national languages are a plus

Benefits

Flexible working hours, home office options, competitive salary and benefits, opportunities for professional development in an agile, technology‑driven environment.

How to Apply

Apply now through our careers portal. If you have any questions, feel free to contact the talent acquisition team.

Contact Person

Isabelle Oppliger‑Vuilleumier
Talent Acquisition Manager
[phone]

Swisscom (Schweiz) AG
Pfingstweidstrasse 51, 8005 Zürich