ELEVATE Implementation Squad Lead (m/w)

Stracon Services AG; Basel-Stadt; Vor Ort; CHF 150.000 - 190.000; Vollzeit

Zusammenfassung

Stracon Services AG is seeking an Implementation Squad Lead to drive the end-to-end go-live of the ELEVATE platform at the Basel affiliate. You will partner with the IT Implementation squad lead to manage readiness, risk, and the user transition, ensuring adherence to global PMO standards.

You will lead a cross-functional, distributed team, coordinate with senior leadership, and ensure timely delivery of milestones while driving adoption of harmonized workflows in a fast-paced pharmaceutical

Qualifikationen

• Hands-on project or deployment management experience.
• 5–7 years in technology deployment projects.
• ≥3 years matrix leadership of distributed teams.
• Experience with CRM deployments (Veeva) and marketing automation.
• Pharma/biotech industry experience preferred.

Aufgaben

• Own end-to-end go-live readiness and local deployment of ELEVATE.
• Coordinate with global PMO and COE for standardized processes.
• Act as primary contact for senior leadership and sponsor guidance.
• Identify risks and implement robust mitigation strategies.
• Ensure seamless change adoption and harmonized workflows.
• Drive user engagement and value realization at affiliate level.
• Maintain business continuity during transition to new operating model.
• Lead the implementation squad and resolve on-the-ground challenges.
• Travel to affiliate sites as needed for milestones.

Kenntnisse

Project management

Stakeholder management

Matrix leadership

CRM deployments

Marketing Automation

Change management

Communication skills

Training delivery

Travel willingness

Pharma industry knowledge

Ausbildung

University Degree in Business, IT, or related field

Tools

Veeva CRM

Jobbeschreibung

Tasks & Responsibilities:

As the Implementation Squad Lead, you are ultimately accountable for the complete and successful "go-live" of the new Customer Engagement platform within your assigned affiliate. Partnering with the RDT (IT) Implementation squad lead, you own the end-to-end local execution, from readiness and risk management to ensuring a seamless transition for all end-users.

• Hold accountability for the comprehensive readiness and successful deployment of the ELEVATE program within assigned affiliates including the on-time delivery of all local milestones from pre-launch to hypercare exit.
• Serve as the strategic partner and trusted primary point of contact for senior leadership, providing guidance to the program sponsor and lead.
• Act as a vital bridge, advocating for the unique needs and perspectives of the affiliate or global function back to the central program.
• Own the identification of risks and ensure the development and execution of robust mitigation strategies.
• Function as the final authority for the squad, orchestrating the end-to-end journey and experience with ELEVATE across the organization.
• Ensure the effective delivery of the change initiative, including the seamless adoption of newly harmonized business workflows.
• Drive maximum value realization and user engagement to optimize the local impact of the program.
• Prioritize business continuity to ensure minimal disruption during the transition to the future operating model.
• Ensure that squad activities align with global standards set by the PMO and Engagement, Change & Learning Center of Excellence (COE) to provide a unified stakeholder experience.
• Coordinate with other global and local initiatives within the geography to synergize efforts and enhance overall program effectiveness.
• Lead the performance of the program implementation squad, ensuring the team is motivated, aligned, and effectively resolving all on-the-ground challenges.

Must Haves:

Success in this role requires a highly pragmatic and hands-on implementation manager who thrives on execution and is skilled at building strong relationships. You are the critical link between the global program's strategy and the local market's reality, requiring a blend of project management rigor, diplomacy, and a relentless focus on solving problems.

Key characteristics include:

• Education: University Degree in Business, IT, or a related field.
• Able to travel to affiliate/market sites as needed for key milestones (e.g., go-live). (*)
• 5-7 years of experience in hands-on project or deployment management, with a proven track record of managing technology implementation projects. (***)
• >3 years of matrix leadership of distributed teams; you must be able to lead and motivate a local squad without direct authority. (**)
• Experience with CRM deployments (Veeva specifically), Marketing Automation, master data management and analytics ecosystem transformation preferred. (***)
• Experience in the pharmaceutical/biotechnology industry is strongly preferred, with a deep understanding of affiliate/local market operations, business processes, and culture. (***)
• A "roll-up-your-sleeves" mindset with a proven ability to identify, analyze, and resolve on-the-ground challenges and roadblocks in a fast-paced environment. (**)
• Excellent stakeholder engagement and communication skills, with the ability to build trust and maintain clear, consistent communication with both local teams and central program leadership. (**)
• Hands-on experience in supporting the delivery of local training and change activities to drive user adoption.
• VACC mindset and an openness to Roche's new ways of working. (*)
• English plus business level French and / or Spanish a must (***)

Beginning of appointment

by arrangement

Job Area

Canton of Basel-City

Contact

Personal Contact Basel AG
Auberg 2
4051 Basel