E-commerce Customer Service Ambassador (3-Month Contract)

Christian Louboutin; Genf; Vor Ort; CHF 47.000 - 71.000; Vollzeit

Zusammenfassung

Christian Louboutin is seeking a Seasonal E-commerce Customer Service Ambassador based in Geneva, Switzerland, to support the Customer Service team during peak periods.

You will deliver a luxury brand experience across all touchpoints, assist with sizing, materials and availability, and identify sales opportunities while maintaining operational excellence in a fast-paced environment.

Qualifikationen

• Experience in Customer Service, Retail, Hospitality, Luxury Retail or E-commerce.
• Experience managing high volumes of customer interactions is highly desirable.
• Luxury experience is a plus.

Aufgaben

• Respond to customer enquiries via email, phone and chat in a timely, professional and personalised manner.
• Act as an ambassador of the Maison by providing a luxury service experience in line with Christian Louboutin standards.
• Manage customer requests efficiently with high-quality communication during peak periods.
• Identify sales opportunities during client interactions and recommend products.
• Provide guidance on sizing, materials, product availability, care and styling.

Kenntnisse

Customer service

High-volume handling

Luxury brand experience

Multilingual communication

CRM proficiency

Tools

CRM software

Jobbeschreibung

We are currently looking for a Seasonal E-commerce Customer Service Ambassador to join our Customer Service Department based in Geneva (Switzerland).

Contract type

3-Month Fixed-Term Contract

Overview and purpose of role

As a Seasonal E-commerce Customer Service Ambassador, you will play a key role in supporting Christian Louboutin's Customer Service team during the peak period.

Acting as a true brand ambassador, you will deliver an exceptional luxury experience across all customer touchpoints while contributing to sales opportunities and ensuring operational excellence in a fast-paced environment. This role requires a highly customer-focused, proactive, and results-oriented individual capable of quickly adapting to business needs and managing a high volume of interactions with efficiency and professionalism.

Key Responsibilities

Deliver an Exceptional Client Experience

• Respond to customer enquiries via email, phone and chat in a timely, professional and personalised manner.
• Act as an ambassador of the Maison by providing a luxury service experience aligned with Christian Louboutin standards.
• Manage customer requests efficiently while maintaining excellent quality of communication during high-volume periods.
• Demonstrate empathy, ownership and problem-solving skills to ensure customer satisfaction.
• Identify sales opportunities during client interactions and confidently recommend products aligned with customer needs.
• Provide guidance on sizing, materials, product availability, care and styling.
• Promote alternative products when requested items are unavailable.
• Support conversion and revenue objectives by combining service excellence with a commercial mindset.

Operational Excellence

• Ensure accurate case management and customer follow-up within established deadlines.
• Maintain detailed and accurate records within CRM systems.
• Coordinate with internal departments including Logistics, Retail, Repairs, Digital and Warehouse teams to support customer requests.
• Escalate complex situations appropriately while taking ownership of customer communication.

Team Support During Peak Season

• Contribute actively to team objectives during the holiday period.
• Demonstrate flexibility and adaptability to evolving priorities and business needs.
• Quickly acquire product knowledge and internal processes to become operational in a short timeframe.
• Support continuous service quality despite increased customer volumes.

Skills & Requirements

Experience

• Previous experience in Customer Service, Retail, Hospitality, Luxury Retail or E-commerce.
• Experience managing high volumes of customer interactions is highly desirable.
• Luxury experience is a plus.

Languages

• Fluent English and French required.
• Additional European languages are highly valued, specifically German, Spanish or Dutch.

Core Competencies

• Excellent written and verbal communication skills.
• Strong customer orientation and service mindset.
• Commercial awareness with the ability to identify sales opportunities.
• Strong organisational skills and attention to detail.
• Ability to multitask and prioritise effectively.
• Comfortable working under pressure during peak business periods.

Personal Attributes

• Positive, energetic and proactive attitude.
• Team player with a collaborative mindset.
• Fast learner capable of becoming autonomous quickly.
• Genuine passion for luxury, fashion and client experience.

Our Business and our Values:

Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.

Our people are at the heart of our brand

We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values:

We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!