Duty Manager, Cargo

Jobtailor; Genf; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced cargo operations supervisor to oversee daily air cargo activities in Switzerland. You will coordinate teams, ensure safety, compliance, and timely handling while optimizing resources and maintaining high service standards.

Requirements include leadership experience in air cargo, strong analytical skills, and proficiency in MS Office and IT systems. French and English language capability (B2) is essential, plus a valid driving license; forklift certification is

Qualifikationen

• Experience in a supervisory or team leadership role in air cargo.
• Strong analytical, problem-solving, and decision-making skills.
• Proficient in Microsoft Office and operational IT systems; reports in French and English (minimum B2).
• Demonstrates professionalism, accountability, initiative, and customer service orientation with a safety focus.
• Valid Category B driving license; forklift certification is a strong asset.

Aufgaben

• Supervise, coordinate daily operations to ensure safety, compliance, service quality and performance.
• Lead operational teams, ensuring adherence to Swissport procedures, airline requirements, and airport regs while optimizing resources.
• Drive operations quality, support development, and promote continuous improvement for customers and partners.
• Lead and coordinate daily air cargo operations for safe, efficient handling and on-time delivery.
• Supervise and coach cargo teams, allocate resources per priorities.
• Ensure compliance with procedures, customer requirements, and aviation security while maintaining high standards.
• Act as main operational contact for customers and internal stakeholders, resolving issues and ensuring clear communication.
• Drive performance through quality monitoring and team development.

Kenntnisse

Team leadership

Cargo handling

Operational management

Analytical thinking

MS Office

IT systems

French (B2)

English (B2)

Safety and compliance

Tools

Warehouse Management System

Jobbeschreibung

Responsibilities

• Ensure the supervision and coordination of daily operations to deliver safety, compliance, service quality, and operational performance.
• Lead and support operational teams by ensuring adherence to Swissport procedures, airline requirements, and airport authority regulations, while optimizing the use of available resources.
• Drive operational quality, support employee development, and implement actions that promote continuous improvement, ensuring Swissport's commitments to customers and business partners are consistently achieved.
• Lead and coordinate daily air cargo operations, ensuring safe, efficient and on-time cargo handling.
• Supervise, coach and support operational cargo teams, allocating resources in line with operational priorities.
• Ensure compliance with Swissport procedures, customer requirements and aviation security regulations whilst maintaining high operational standards.
• Act as the main operational contact for customers and internal stakeholders, resolving issues and ensuring effective communication.
• Drive operational performance through quality monitoring, continuous improvement and the development of team members.

Requirements

• Previous experience in a supervisory, team leader, or operational management role within the air cargo industry, with excellent knowledge of warehouse operations and cargo handling processes.
• Strong analytical, problem‑solving, and decision‑making skills, with the ability to anticipate operational needs, manage priorities, and make sound decisions in a fast‑paced environment.
• Proficient in Microsoft Office and operational IT systems, with the ability to provide first‑level technical support and prepare clear, accurate operational reports in both French and English (minimum B2 level).
• Demonstrates a high level of professionalism, accountability, initiative, and customer service orientation, with a strong commitment to safety, compliance, service excellence, and continuous improvement.
• Valid Category B driving license required; valid forklift operator certification is considered a strong asset.