Donor Services Team Lead - Multilingual Fundraising

Youthscareer; Zürich; Vor Ort; CHF 80.000 - 100.000; Vollzeit

Zusammenfassung

Helvetas is seeking a Team Leader for Donation Services in Zurich. You will lead a dedicated team, ensuring professional service and fostering positive donor relationships. Responsibilities include advising donors, optimizing fundraising, and managing data in the CRM. Ideal candidates will have commercial training, experience in team leadership, and fluency in German. Enjoy collaborative work culture and modern workplaces just a short distance from Zurich main station. Apply by December 20, 2025.

Qualifikationen

• Several years of experience in team leadership.
• Experience with call center communication is a plus.
• Interest in development cooperation and Helvetas' values.

Aufgaben

• Lead and empower the donation service team.
• Advise donors and resolve concerns efficiently.
• Plan resources and optimize processes.
• Ensure data quality in the CRM.
• Collaborate closely to optimize fundraising measures.
• Foster donor loyalty through support.

Kenntnisse

Team leadership experience

Strong donor and customer focus

Proficient in ICT and CRM skills

Excellent German language skills

Good French and English skills

Italian language skills

Ausbildung

Commercial training

Tools

Common office programs

Jobbeschreibung

Helvetas is seeking a Team Leader for Donation Services in Zurich. You will lead a dedicated team, ensuring professional service and fostering positive donor relationships. Responsibilities include advising donors, optimizing fundraising, and managing data in the CRM. Ideal candidates will have commercial training, experience in team leadership, and fluency in German. Enjoy collaborative work culture and modern workplaces just a short distance from Zurich main station. Apply by December 20, 2025.