Helvetas International is Recruiting Team Leader – 2025

Youthscareer; Zürich; On-site; CHF 80,000 - 100,000; Full time

Job summary

Helvetas is seeking a Team Leader for Donation Services in Zurich. You will lead a dedicated team, ensuring professional service and fostering positive donor relationships. Responsibilities include advising donors, optimizing fundraising, and managing data in the CRM. Ideal candidates will have commercial training, experience in team leadership, and fluency in German. Enjoy collaborative work culture and modern workplaces just a short distance from Zurich main station. Apply by December 20, 2025.

Qualifications

• Several years of experience in team leadership.
• Experience with call center communication is a plus.
• Interest in development cooperation and Helvetas' values.

Responsibilities

• Lead and empower the donation service team.
• Advise donors and resolve concerns efficiently.
• Plan resources and optimize processes.
• Ensure data quality in the CRM.
• Collaborate closely to optimize fundraising measures.
• Foster donor loyalty through support.

Skills

Team leadership experience

Strong donor and customer focus

Proficient in ICT and CRM skills

Excellent German language skills

Good French and English skills

Italian language skills

Education

Commercial training

Tools

Common office programs

Job description

Helvetas is a leading Swiss development organization. Our goal is a just world in which all people live self-determined lives in dignity and security, use natural resources sustainably, and care for the environment.

Helvetas USA is an independent Swiss development organization that is building capacity in about thirty countries in Africa, Asia, Latin America and Eastern Europe. We bring about real change in the lives of over three million disadvantaged people every year.

Helvetas implement development projects in the areas of water and sanitation, agriculture and nutrition, education, economic development, democracy and peace, and climate and the environment. Helvetas also provides emergency response after disasters.

Marketing & Fundraisingdepartment, we are seeking a dedicated Team Leader for Donation Services, starting January 15, 2026, or by agreement. In this key role, you will play a crucial part in shaping Helvetas’ first impression and ensure that our donors always feel valued and well supported.

• Lead, develop and empower the team in the donation service – and ensure a professional service in Germany, France, and Italy, as well as a positive external image.
• Advise donors by phone and in writing, resolve concerns efficiently, and inspire them over the phone about the impact of their donation in order to strengthen long-term relationships.
• Plan resources and deployments proactively; ensure continuous knowledge transfer and guarantee smooth processes.
• Further develop process automation and digitalization; ensure high data quality and correctly record donations in the CRM.
• Optimize fundraising measures in close collaboration with direct marketing.
• Strengthen donor loyalty and foster trust through personal, appreciative support.

YOUR QUALIFICATIONS

• Commercial training and several years of experience in team leadership
• Strong donor and customer focus, as well as confident and persuasive telephone communication (ideally with call center experience)
• Good ICT and CRM skills as well as proficient use of common office programs.
• Interest in development cooperation and the values of Helvetas
• Excellent German skills as well as good French and English skills; Italian skills are an advantage.

OUR RANGE

At Helvetas, you are part of a purpose-driven organization where your work makes a sustainable contribution to a fairer world. We cultivate a culture of appreciation and collaboration based on trust, flexibility, and personal responsibility. You will work in a professional environment that promotes integrity, empathy, and continuous learning.

We offer you a varied and responsible role within a dedicated team, as well as the opportunity to work in an international environment. Furthermore, you can expect modern workplaces in the heart of Zurich (just a 5-minute walk from the main train station) and contemporary employment conditions.

READY TO APPLY?

Please submit your complete application documents (cover letter, CV and relevant certificates) via our online portal by December 20, 2025.

For any questions regarding this position, please contact Petra Weber, Head of Marketing & Fundraising, at [phone].