Director, Implementation & Adoption Business Partner

Novartis AG; Schweiz; Hybrid; CHF 154,000 - 286,000; Full time

Benefits offered by this job

Performance bonus

Equity awards

Job summary

Novartis seeks a Director, Implementation & Adoption Business Partner to translate transformation ambitions into sustainable outcomes. You will partner with Engine teams and business leaders to embed adoption, readiness, and implementation strategies from design through deployment and stabilization.

Responsibilities include embedding adoption across functions, assessing readiness, developing rollout plans, and equipping leaders with tools to drive change.

Qualifications

• Bachelor's degree in business, organizational development, psychology, communications, HR/P&O, healthcare, life sciences, or related discipline required.
• Master’s degree or certification in change management, organizational development, communications, design thinking, Agile change, Prosci/ADKAR, CCMP, or Lean preferred

Responsibilities

• Partner with transformation teams to embed adoption and implementation considerations from design through deployment.
• Assess change and stakeholder impacts, readiness needs, and adoption metrics across functions.
• Develop and lead implementation and adoption plans with training, communications, and role evolution.
• Align deployment activities across business, technology, people, learning, and operations.
• Equip leaders with tools to drive change adoption and monitor readiness and usage.
• Lead interventions to address risks, remove obstacles, and capture lessons learned.

Skills

Change management

Implementation

Adoption

Transformation delivery

Executive communication

Education

Bachelor's degree

Master’s degree or cert in change management

Job description

Job Description Summary

#LI-Hybrid

The ideal location for this role is the East Hanover, NJ site but remote work may be possible (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to this site for periodic live meetings will be at the employee's expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require travel.

Imagine shaping how transformation comes to life across one of the world's leading medicines companies. As a Director, Implementation & Adoption Business Partner, you will play a critical role in turning bold transformation ambitions into sustainable business outcomes. Partnering directly with Engine teams and business leaders, you will embed adoption, readiness, and implementation strategies from the earliest stages of solution design through deployment and stabilization. This is a unique opportunity to influence how people, processes, technology, and ways of working evolve across Novartis, helping leaders and teams embrace change, accelerate value realization, and build lasting capabilities that improve the lives of patients worldwide.

Key Responsibilities:

• Partner with transformation teams to embed adoption and implementation considerations from design through deployment.
• Assess change and stakeholder impacts, behavioral shifts, readiness needs, and adoption metrics and risks across business functions.
• Develop and lead implementation and adoption plans, driven by expected outcomes and key conditions to enable success, behavioral changes required, key interventions/actions, evolution of roles & responsibilities, training/upskilling requirements, communications.
• Align deployment and change management activities across business, technology, people, learning, communications, and operational teams.
• Equip leaders, sponsors, and champions with tools and strategies to drive successful change adoption.
• Monitor readiness, adoption, usage, and feedback to identify barriers and accelerate business outcomes.
• Lead interventions to address risks, remove obstacles, and support sustainable post-launch adoption.
• Capture lessons learned and develop reusable adoption practices to strengthen future transformation initiatives.

Essential Requirements:

• Education: Bachelor's degree in business, organizational development, psychology, communications, HR/P&O, healthcare, life sciences, or related discipline required. Master’s degree or certification in change management, organizational development, communications, design thinking, Agile change, Prosci/ADKAR, CCMP, or Lean preferred
• 8+ years of experience in change management, implementation, adoption, transformation delivery, organizational effectiveness, consulting, commercial operations, or digital/business transformation.
• Experience in pharma, biotech, healthcare, consulting, or technology-enabled transformation, especially commercial transformation, field deployment, workflow redesign, AI/digital tool adoption, or new ways of working.
• Experience converting future-state designs into practical implementation and adoption plans with owners, milestones, readiness criteria, stakeholder impacts, leadership actions, local deployment requirements, and sustainment measures.
• Experience facilitating change management assessments and developing successful readiness and adoption plans, leveraging innovative tools and embedding AI, where possible, to simplify and accelerate outcomes.
• Experience working directly with and influencing sponsors, people leaders, functional teams, product/technology teams, P&O, communications, learning, controls, and external partners.
• Ability to identify adoption risks early, translate evidence into interventions, and elevate barriers related to leadership, capability, process, policy, controls, capacity, or ownership.
• Exceptional executive and frontline communication skills, with the ability to tailor adoption plans by audience while preserving transformation intent.

Desirable Requirements:

• Experience with role-based learning, sponsor coaching, readiness measurement, adoption analytics, and stabilization after launch
• Experience operating as an embedded business partner rather than a downstream communications or training resource

Novartis Compensation Summary:

The salary for this position is expected to range between $185,500 and $344,500 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receiv