Director, Implementation & Adoption Business Partner (Multiple Positions)

Novartis AG; Schweiz; On-site; CHF 154,000 - 286,000; Full time

Job summary

Novartis AG is seeking a Director, Implementation & Adoption Business Partner to drive adoption and implementation strategies across transformation programs. You will partner with Engine teams and business leaders to embed readiness from design through deployment, enabling sustainable change and value realization for patients worldwide.

You will lead cross-functional efforts across business, technology, people, learning, and communications, guiding sponsors and champions, monitoring readiness

Qualifications

• Bachelor’s degree required in a relevant field.
• 8+ years in change management, implementation, adoption, or transformation.
• Experience in pharma/healthcare or tech-enabled transformation preferred.
• Ability to translate future-state designs into practical plans with owners and milestones.
• Experience shaping readiness and adoption plans with proactive risk mitigation.

Responsibilities

• Partner with transformation teams to embed adoption and implementation from design to deployment.
• Assess impacts, readiness needs, adoption metrics, and risks across functions.
• Develop and lead adoption plans with clear outcomes and required interventions.
• Align deployment activities across business, tech, people, learning and operations.
• Equip leaders and champions with tools to drive adoption.
• Monitor readiness, adoption, usage, and feedback to remove barriers.
• Lead interventions to address risks and sustain post-launch adoption.
• Capture lessons learned to strengthen future initiatives.

Skills

Change management

Implementation

Adoption

Stakeholder management

Transformation delivery

Organizational development

Leadership collaboration

Education

Bachelor's degree in business, organizational development, psychology, communications, HR/P&O, healthcare, life sciences, or related discipline

Master's degree or certification in change management, organizational development, communications, design thinking, Agile change, Prosci/ADKAR, CCMP, or Lean

Job description

Job Description Summary #LI-Hybrid

This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. This position will require travel as defined by the business (domestic and/ or international).

Imagine shaping how transformation comes to life across one of the world's leading medicines companies. As a Director, Implementation & Adoption Business Partner, you will play a critical role in turning bold transformation ambitions into sustainable business outcomes. Partnering directly with Engine teams and business leaders, you will embed adoption, readiness, and implementation strategies from the earliest stages of solution design through deployment and stabilization. This is a unique opportunity to influence how people, processes, technology, and ways of working evolve across Novartis, helping leaders and teams embrace change, accelerate value realization, and build lasting capabilities that improve the lives of patients worldwide.

Job Description

Key Responsibilities

• Partner with transformation teams to embed adoption and implementation considerations from design through deployment.
• Assess change and stakeholder impacts, behavioral shifts, readiness needs, and adoption metrics and risks across business functions.
• Develop and lead implementation and adoption plans, driven by expected outcomes and key conditions to enable success, behavioral changes required, key interventions/actions, evolution of roles & responsibilities, training/upskilling requirements, communications.
• Align deployment and change management activities across business, technology, people, learning, communications, and operational teams.
• Equip leaders, sponsors, and champions with tools and strategies to drive successful change adoption.
• Monitor readiness, adoption, usage, and feedback to identify barriers and accelerate business outcomes.
• Lead interventions to address risks, remove obstacles, and support sustainable post-launch adoption.
• Capture lessons learned and develop reusable adoption practices to strengthen future transformation initiatives.

Essential Requirements

• Education: Bachelor's degree in business, organizational development, psychology, communications, HR/P&O, healthcare, life sciences, or related discipline required. Master's degree or certification in change management, organizational development, communications, design thinking, Agile change, Prosci/ADKAR, CCMP, or Lean preferred
• 8+ years of experience in change management, implementation, adoption, transformation delivery, organizational effectiveness, consulting, commercial operations, or digital/business transformation.
• Experience in pharma, biotech, healthcare, consulting, or technology-enabled transformation, especially commercial transformation, field deployment, workflow redesign, AI/digital tool adoption, or new ways of working.
• Experience converting future-state designs into practical implementation and adoption plans with owners, milestones, readiness criteria, stakeholder impacts, leadership actions, local deployment requirements, and sustainment measures.
• Experience facilitating change management assessments and developing successful readiness and adoption plans, leveraging innovative tools and embedding AI, where possible, to simplify and accelerate outcomes.
• Experience working directly with and influencing sponsors, people leaders, functional teams, product/technology teams, P&O, communications, learning, controls, and external partners.
• Ability to identify adoption risks early, translate evidence into interventions, and escalater barriers related to leadership, capability, process, policy, controls, capacity, or ownership.
• Exceptional executive and frontline communication skills, with the ability to tailor adoption plans by audience while preserving transformation intent.

Desirable Requirements

• Experience with role-based learning, sponsor coaching, readiness measurement, adoption analytics, and stabilization after launch
• Experience operating as an embedded business partner rather than a downstream communications or training resource

Novartis Compensation Summary

The salary for this position is expected to range between $185,500 and $344,500 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

EEO Stateme