Digital Banking Support (DE/EN/FR/IT/ES)

Experis Switzerland; Zürich; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Experis Switzerland, Zürich, is seeking a Digital Banking Support Specialist to provide expert-level guidance on online and mobile banking tools. You will assist staff and clients with technical issues, handle escalations on security features, and deliver training materials to improve user proficiency across digital channels.

Collaborating with IT, customer service, and product teams, you will relay feedback to drive service quality improvements.

Qualifikationen

• In-depth knowledge of digital banking systems and cybersecurity practices.
• Strong communication skills to explain technical concepts clearly to nontechnical users.
• Problem-solving abilities with a structured approach to troubleshooting.
• Proficiency in using CRM tools and documenting client interactions.

Aufgaben

• Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services.
• Assist internal staff and external clients in resolving technical or functional issues related to digital platforms.
• Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation.
• Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools.
• Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality.

Kenntnisse

Digital banking systems

Cybersecurity practices

CRM tools

Communication skills

Problem-solving

Tools

CRM software

Jobbeschreibung

Location: Zurich
Start date: ASAP
Languages (Mandatory): German, English, French & Italian/Spanish

Key Responsibilities

• Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services.
• Assist internal staff and external clients in resolving technical or functional issues related to digital platforms.
• Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation.
• Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools.
• Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality.

Location: Zurich
Start date: ASAP
Languages (Mandatory): German, English, French & Italian/Spanish

Key Responsibilities

• Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services.
• Assist internal staff and external clients in resolving technical or functional issues related to digital platforms.
• Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation.
• Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools.
• Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality.

Qualifications

• In-depth knowledge of digital banking systems and cybersecurity practices.
• Strong communication skills to explain technical concepts clearly to nontechnical users.
• Problem-solving abilities with a structured approach to troubleshooting.
• Proficiency in using CRM tools and documenting client interactions.

Due to Swiss work permit restrictions, we can only consider applications from EU citizens or holders of valid working permit in Switzerland.

Experis® is a global leader in IT professional resourcing, permanent recruitment, project solutions, and managed services. With over 25 years of experience in Switzerland and offices in Zürich, Basel, and Geneva, we connect top IT talent with leading companies. Our mission is to help professionals unlock their potential and thrive in dynamic, future-ready careers.