Customer Service Representative 100%

Staar Surgical AG; Brügg; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

40 hours per week

25 days of vacations

Free parking spaces

Good connections to public transport

Regular social company events

Training and development plans

Zusammenfassung

STAAR Surgical seeks a Customer Service professional to manage inquiries, orders and collaborations with product specialists in a multicultural, international setting.

You will process invoices, backorders, and documentation, coordinate with multiple departments, and support accounts and doctor accounts while ensuring pricing integrity. The role offers development and training within a dynamic team.

Qualifikationen

• Completed administrative/commercial education (or similar).
• Very good English skills (spoken and written). French and/or German skills preferred. Every other language is a plus.
• Proficient computer and MS Office skills.
• Stress resistant, reliable and flexible with very good communication skills.
• Open minded and service oriented with excellent problem-solving skills.
• Experience in Oracle Cloud Applications or Oracle ERP is a plus.

Aufgaben

• Maintain solid customer relationships by handling questions and complaints with speed and professionalism.
• Process customer orders.
• Collaborate with product specialists by advising on product alternatives where suitable.
• Maintain contact with other departments to fulfill customer requirements.
• Provide accurate information on delivery times and stock to customers.
• Manage backorders with internal departments to ensure timely delivery of lenses.
• Process invoices and credit orders; oversee returns (RMA/RGA).
• Provide Certificates of Origin and other required documentation to customers.
• Ensure audit compliance by reviewing and filing documents and archiving export documents.
• Assist Customer Data Steward team with creating/maintaining customer accounts and doctor accounts and pricing controls.
• Follow communication procedures, guidelines and policies.
• Invoice marketing materials and allocate costs to internal cost centers.
• Train new hires on Customer Service processes.
• Review daily work to streamline and improve processes.
• Participate in Customer Service projects as required.
• Answer and forward incoming calls as needed.

Kenntnisse

English

French

German

MS Office

Communication skills

Problem solving

Customer service

Ausbildung

Administrative/Commercial education

Tools

Oracle ERP

Jobbeschreibung

Job Description

• Maintain solid customer relationships by handling questions and complaints with speed and professionalism.
• Process customer orders
• Active collaboration with product specialists by assisting and advising on product alternatives where suitable and applicable
• Maintain contact with other departments to ensure customer requirements are fulfilled
• Provide accurate, valid, and relevant information on delivery times and stock situation to customers
• Manage backorders by collaborating with internal departments to ensure customers receive lenses in a timely manner
• Process invoices and credit orders for customers, process and oversee the management of products that are returned (RMA and RGA)
• Provide Certificates of Origin and other required documentation (export or otherwise) to customers
• Ensure audit compliance by reviewing, filing and managing all documents
• Ensure export documents are received and archived
• When necessary, act as support to the Customer Data Steward team by creating and maintaining customer accounts and ensuring prices are controlled
• When necessary, act as support to the Customer Data Steward team by creating and maintaining doctor accounts and ensuring the doctors are linked to the correct account and products
• Follow communication procedures, guidelines, and policies
• Invoice marketing materials and cross charge to internal cost centers as required
• Train new hires on Customer Service processes
• Active review of daily work to streamline and improve processes
• Participate in Customer Service projects as required
• Assist with answering and forwarding incoming phone calls, upon the Supervisor’s request

Your profile

• Completed administrative/commercial education (or similar)
• Working experience within a Customer Service department, preferably within an international organization is preferred
• Very good English skills - both spoken and written. French and/or German skills are preferred. Every other language is a plus
• Proficient computer and MS Office skills
• Stress resistant, reliable and flexible personality with very good communication skills
• Open minded as well as service oriented with excellent problem-solving skills
• Experience in Oracle Cloud Applications or Oracle ERP is a plus

The right decision: working at STAAR Surgical

STAAR Surgical offers you the ideal environment to develop your career and to progress professionally andpersonally, within a multicultural and international company. We also offer the following benefits:

• 40 working hours a week
• Modern working spaces
• Minimum 25 days of vacations
• Modern cafeteria spaces
• Training and development plans
• Free parking spaces as well as very goodconnections to public transportation
• Regular social company events such as summer party/winter party

For more information, please reach out to Susanne Marti, Recruiting Consultant (032 332 88 88) or visit us online at www.staar.com