Customer-Facing Python Engineer: Integrations & Onboarding

Embodied AI; Zürich; Hybrid; CHF 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

25 days PTO/year

Equity or competitive compensation

Zusammenfassung

Caplena is seeking a Forward-Deployed Engineer to bridge engineering and customers. You will build integrations, data workflows, and tooling, while working with Customer Success and Product to translate customer needs into technical solutions.

You will split your time among development, investigation, and direct customer work to ensure rapid onboarding and scalable success. Fluency in English is required, and EU or Swiss location is preferred.

Qualifikationen

• Proficiency in Python — you can write, debug, and ship code independently.
• Solid SQL — comfortable writing queries, joins, and aggregations against real data.
• Strong data manipulation skills — cleaning, transforming, and structuring real-world datasets.
• Hands-on experience with APIs and integrations — REST, webhooks, OAuth, etc.
• Genuine willingness to work directly with customers, including enterprise stakeholders.
• Fluent, professional written and spoken English.
• Located in the EU or Switzerland.

Aufgaben

• Build and maintain customer integrations and the tooling around them.
• Improve internal backend and data workflows so Customer Success and customer operations run faster and scale further.
• Write code that turns repetitive manual setup into reusable, self-serve, or automated solutions.
• Depending on skillset and current needs: build new features in our app.
• Own the technical success of customers from onboarding through long-term usage.
• Lead technical onboarding: integrations, data imports and configuration, and initial data validation and quality checks.
• Work closely with Customer Success and Product to ensure smooth customer activation.
• Act as the technical bridge between customers, Customer Success, and Product.
• Troubleshoot customer issues — data configuration problems, integration errors, and unexpected behavior.
• Reproduce and diagnose issues, and partner with Product to resolve underlying bugs.

Kenntnisse

Python

SQL

Data manipulation

APIs

Customer-facing

English

Tools

Power BI

Jobbeschreibung

Caplena is seeking a Forward-Deployed Engineer to bridge engineering and customers. You will build integrations, data workflows, and tooling, while working with Customer Success and Product to translate customer needs into technical solutions.

You will split your time among development, investigation, and direct customer work to ensure rapid onboarding and scalable success. Fluency in English is required, and EU or Swiss location is preferred.