Customer-Facing AI Voice Engineer (Remote – EU)

NAIRON GmbH; Kreuzlingen; Remote; CHF 110,000 - 140,000; Full time

Benefits offered by this job

Flexible Work Setup (remote or cowork)

Equipment Provided

Collaborative Environment

Growth Opportunities

Job summary

Nairon GmbH in Switzerland is seeking a Forward Deployed Engineer to implement AI voice agents for our customers, from workshop to go-live. You will integrate with CRM/ticketing systems and debug live calls.

You will work closely with customers, read logs, and turn insights into product improvements with our engineering team. English is used internally; German business fluency is essential for customer work.

Qualifications

• Mid-level engineer with several years in solution engineering or technical customer work.
• Solid Python or TypeScript with REST APIs, webhooks and authentication.
• Ability to read logs and traces and debug unfamiliar systems.
• Basic understanding of telephony or real-time media; willingness to learn.

Responsibilities

• Build voice agents and conversation flows from workshop to go-live.
• Connect platform to customers' systems: CRMs, ticketing, calendars, internal APIs.
• Write integration code and small services in Python or TypeScript.
• Debug live calls, review logs/traces, and report findings clearly.
• Suggest product improvements from field learnings with engineering.
• Support pre-sales with technical answers when needed.

Skills

Python

TypeScript

REST APIs

Webhooks

Authentication

Debugging

German (C1)

English (Business)

Customer facing

Ownership

Tools

Docker

HubSpot

Salesforce

Job description

Nairon GmbH in Switzerland is seeking a Forward Deployed Engineer to implement AI voice agents for our customers, from workshop to go-live. You will integrate with CRM/ticketing systems and debug live calls.

You will work closely with customers, read logs, and turn insights into product improvements with our engineering team. English is used internally; German business fluency is essential for customer work.