Customer-Facing AI Solutions Engineer (Remote)

NAIRON GmbH; Schweiz; Remote; CHF 110,000 - 170,000; Full time

Benefits offered by this job

Company laptop and phone provided

Remote work flexibility

Job summary

NAIRON GmbH, a Swiss startup, is hiring a Forward Deployed Engineer to build voice agents and connect our platform to customers’ CRM, ticketing, calendars, and internal APIs. You will write integration code in Python or TypeScript, debug live calls, and collaborate with engineering to turn field learnings into product improvements.

You will work closely with customers in a distributed setting, enjoying flexible work setups and the opportunity to grow into architecture or product roles.

Qualifications

• Solid Python or TypeScript programming
• Experience with REST APIs, webhooks and authentication
• Ability to read logs/traces and debug unfamiliar systems
• Basic understanding of telephony or real-time media concepts

Responsibilities

• Build voice agents and conversation flows from workshop to go-live
• Integrate platform with customer systems (CRMs, ticketing, calendars, APIs)
• Write integration code and small services in Python or TypeScript
• Debug live calls by reading logs/traces and report issues clearly
• Translate on-site learnings into product improvements with engineering
• Support pre-sales with technical answers when needed

Skills

Python

TypeScript

REST APIs

Reading logs/traces

Tools

Docker

Cloud platforms

HubSpot

Salesforce

Job description

NAIRON GmbH, a Swiss startup, is hiring a Forward Deployed Engineer to build voice agents and connect our platform to customers’ CRM, ticketing, calendars, and internal APIs. You will write integration code in Python or TypeScript, debug live calls, and collaborate with engineering to turn field learnings into product improvements.

You will work closely with customers in a distributed setting, enjoying flexible work setups and the opportunity to grow into architecture or product roles.