CRM Engineer: Automations & Integrations

lastminute.com; Chiasso; Hybrid; CHF 120,000 - 150,000; Full time

Job summary

lastminute.com is seeking a CRM Application Engineer to join our Hybrid Switzerland-based team in Chiasso. You will oversee the CRM landscape, ensuring data-driven workflows empower customer service teams to deliver an excellent traveller experience.

You will translate business goals into technical specs, manage CRM tools, and partner with cross-functional teams to implement new functionalities and integrations. Fluent English is required; experience in agile environments is a plus.

Qualifications

• CRM-centric technical experience required.
• Experience with data structures, user access, and API-driven integrations.
• Ability to translate business goals into technical specifications.
• Proficient in SQL and scripting.
• Software development background: MySQL, JavaScript, CSS, HTML, PHP, React.
• Strong analytical and data-driven approach to solving problems.
• Excellent communication to explain technical concepts to non-experts.
• Fluent English, written and spoken.

Responsibilities

• Serve as the primary link between business units and technical delivery teams for CRM initiatives.
• Translate high-level business goals into functional technical specifications and process enhancements.
• Manage the configuration, maintenance, and integration of core CRM tools and automated sequences.
• Strong problem-solving and analytical skills.
• Uphold rigorous standards for data integrity and system reliability across every customer touchpoint.
• Evaluate platform performance to identify and execute on continuous improvement opportunities.
• Partner with cross-departmental teams to implement new functionalities and complex system integrations.
• Direct incident management efforts, including root-cause investigations and the resolution of technical hurdles.

Skills

CRM systems

SQL

API integrations

Data structures

JavaScript

React

HTML/CSS/PHP

Analytical thinking

Communication

English fluency

Tools

Salesforce

Zendesk

VTENext

GITLAB

AWS

Job description

lastminute.com is seeking a CRM Application Engineer to join our Hybrid Switzerland-based team in Chiasso. You will oversee the CRM landscape, ensuring data-driven workflows empower customer service teams to deliver an excellent traveller experience.

You will translate business goals into technical specs, manage CRM tools, and partner with cross-functional teams to implement new functionalities and integrations. Fluent English is required; experience in agile environments is a plus.