CRM & Client Engagement Intern — Luxury Brand, Home Office Option

Breitling; Meyrin, Zürich, Grenchen; Remote; CHF 20,000 - 27,000; Full time

Benefits offered by this job

Home office (depending on position)?

Referral program

Development opportunities

Culture of feedback

Job summary

Universal Genève is seeking a CRM & Client Engagement Intern based in Meyrin to support CRM activities, data management, and reporting. You will collaborate with market and boutique teams to enhance client journeys and events, while gaining hands-on exposure to watchmaking and luxury client engagement.

You will assist in email marketing, website content updates, roadshows, and boutique events, contributing to data-driven insights and continuous learning in a fast-paced, international luxury

Qualifications

• Degree in progress or completed with interest in CRM/ CX
• Client-facing experience in boutique, retail, hospitality, or service environment
• Experience in luxury, watches, jewellery, fashion, or premium settings
• Exposure to CRM systems; Salesforce is a strong asset
• Strong Excel and PowerPoint skills
• Structured, organized, and detail-oriented
• Data-driven with ability to analyze and report
• Ability to manage tasks, follow up, and drive projects forward
• Hands-on, ownership mindset, proactive attitude
• Agile, open-minded, adaptable to changing priorities
• Empathetic, collaborative and able to work with diverse stakeholders
• Fluent in English and French; additional languages an asset

Responsibilities

• Support CRM activities and projects from technical and business perspectives
• Work with CRM data and support tool implementation and optimization
• Prepare reports and presentations; coordinate tasks and follow up with stakeholders
• Learn boutique needs and client-facing team requirements
• Understand watchmaking and luxury client journey and how CRM data helps engagement
• Own email marketing tasks: newsletters and journeys planning and execution
• Coordinate content updates for UG Website and product pages
• Document client-side activities for roadshows, events, and clienteling
• Monitor data quality; assist with data entry, maintenance, validation and updates
• Prepare CRM playbooks and report on KPI performance
• Weekly reporting on key client channels; translate data into actionable insights
• Support automation of KPI reporting for stakeholders

Skills

English fluency

French fluency

Excel

PowerPoint

CRM experience

Agile mindset

Education

Bachelor’s or Master’s degree in progress or recent graduate (Customer Engagement/CRM)

Tools

Salesforce

Job description

Universal Genève is seeking a CRM & Client Engagement Intern based in Meyrin to support CRM activities, data management, and reporting. You will collaborate with market and boutique teams to enhance client journeys and events, while gaining hands-on exposure to watchmaking and luxury client engagement.

You will assist in email marketing, website content updates, roadshows, and boutique events, contributing to data-driven insights and continuous learning in a fast-paced, international luxury