Community Growth Lead – Lisbon (Onsite)

Air Apps; Zürich; On-site; CHF 65,000 - 90,000; Full time

Benefits offered by this job

Apple hardware ecosystem for work

Annual Bonus

Top-tier Health and Life Insurance

Transportation Budget

Coverflex benefits package

Job summary

Air Apps in Lisbon is seeking a Community Manager to build, grow, and engage our user community across forums, social media, and user groups. You will foster a positive and inclusive environment and create strategies to keep users engaged with our brand.

The role is fully onsite at our Lisbon office; relocation support is available. You will collaborate with marketing, product, and support teams to organize events and monitor engagement metrics to shape our community experience.

Qualifications

• 3+ years in community management or related field.
• Experience managing online communities (Discord/Reddit/Slack).
• Strong written and verbal communication with users.
• Familiarity with community-building tools and analytics.

Responsibilities

• Develop and execute engagement strategies to grow communities.
• Moderate forums, social groups, and user discussions.
• Respond to questions, foster positive interactions.
• Organize community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams.
• Monitor engagement metrics and optimize strategies.
• Identify brand advocates and superusers.
• Stay updated on trends, tools, and best practices.
• Create and maintain community guidelines and policies.
• Address user concerns and escalate as needed.

Skills

Community engagement

Social media management

Communication

Analytics

Tools

Discord

Reddit

Slack

Facebook Groups

Analytics platforms

Job description

Air Apps in Lisbon is seeking a Community Manager to build, grow, and engage our user community across forums, social media, and user groups. You will foster a positive and inclusive environment and create strategies to keep users engaged with our brand.

The role is fully onsite at our Lisbon office; relocation support is available. You will collaborate with marketing, product, and support teams to organize events and monitor engagement metrics to shape our community experience.