Community Manager

Air Apps; Zürich; Presencial; CHF 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Apple hardware ecosystem for work

Annual Bonus

Top-tier Health and Life Insurance

Transportation Budget

Coverflex benefits package

Descripción de la vacante

Air Apps in Lisbon is seeking a Community Manager to build, grow, and engage our user community across forums, social media, and user groups. You will foster a positive and inclusive environment and create strategies to keep users engaged with our brand.

The role is fully onsite at our Lisbon office; relocation support is available. You will collaborate with marketing, product, and support teams to organize events and monitor engagement metrics to shape our community experience.

Formación

• 3+ years in community management or related field.
• Experience managing online communities (Discord/Reddit/Slack).
• Strong written and verbal communication with users.
• Familiarity with community-building tools and analytics.

Responsabilidades

• Develop and execute engagement strategies to grow communities.
• Moderate forums, social groups, and user discussions.
• Respond to questions, foster positive interactions.
• Organize community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams.
• Monitor engagement metrics and optimize strategies.
• Identify brand advocates and superusers.
• Stay updated on trends, tools, and best practices.
• Create and maintain community guidelines and policies.
• Address user concerns and escalate as needed.

Conocimientos

Community engagement

Social media management

Communication

Analytics

Herramientas

Discord

Reddit

Slack

Facebook Groups

Analytics platforms

Descripción del empleo

About Air Apps At Air Apps, we believe in thinking bigger—and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018—and now with offices in both Lisbon and San Francisco,we’ve remained self-funded while reaching over 100 million downloads worldwide.
Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you’ll be a creative force, shaping products that empower people across the globe.
Join us on this journey to redefine resource management—and change lives along the way.

The Role

As a Community Manager at Air Apps, you will be responsible for building, growing, and engaging our user community across forums, social media, and user groups. You will foster a positive and inclusive environment, facilitate discussions, and create strategies to keep users engaged and connected to our brand.
This role requires strong communication skills, creativity, and a passion for community engagement to enhance user experience, increase brand loyalty, and strengthen our community presence.

• This is a fully onsite position, based at our office in Lisbon, where you will collaborate closely with cross-functional teams in person and contribute to a dynamic and fast-paced environment. We are open to support with relocation efforts.

Responsibilities

• Develop and execute community engagement strategies to grow and support user communities.
• Manage and moderate forums, social media groups, and user discussion platforms.
• Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
• Organize and promote community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams to ensure a seamless user experience.
• Monitor and analyze community engagement metrics to optimize strategies.
• Identify and activate brand advocates, ambassadors, and superusers.
• Stay up to date with community management trends, tools, and best practices.
• Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
• Address user concerns and elevate issues to the appropriate teams when necessary.

Requirements

• Around 3+ years of experience in community management, social media management, or customer engagement.
• Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).
• Strong written and verbal communication skills, with the ability to engage and inspire users.
• Experience with community-building tools and analytics platforms.
• Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines.
• Experience planning and executing community-driven events or initiatives.
• Passion for building meaningful relationships and fostering brand loyalty.
• Ability to analyze engagement data and adjust strategies accordingly.
• Experience in fast-paced digital environments with a user-centric mindset.

What benefits are we offering?

• Apple hardware ecosystem for work.
• Annual Bonus
• Top-tier Health and Life Insurance for peace of mind.
• Transportation Budget to support your commute needs.
• Coverflex benefits package for meal allowances, well-being, and more.Lig?