Collection specialist - Swiss-German speaker

Michael Page; Genf; Vor Ort; CHF 54.000 - 69.000; Vollzeit

Zusammenfassung

The Collection specialist - Swiss-German speaker will work in Geneva to recover unpaid balances by contacting customers, correcting contact details, and guiding payment actions. You will document outcomes in spreadsheets and contribute to process improvements.

Ideal candidates are customer-friendly with good commercial sense, experienced in subscriptions or retail collections, and able to adapt quickly. This role is based in Geneva and involves close cooperation with management.

Qualifikationen

• Fluent Swiss-German and strong phone communication.
• Experience handling subscriptions or retail customers.
• Understanding of credit collection basics and bookkeeping.

Aufgaben

• Call customers with missed payments to collect and verify contact information.
• Resend invoices and coordinate with customers to resolve delinquencies.
• Escalate to management for options on repayment plans or contract termination.
• Maintain an Excel spreadsheet listing actions and outcomes.
• Help develop a client communication script for future outsourcing.

Kenntnisse

Swiss-German communication

Telephone skills

Customer service

Agility

Tools

Excel

Jobbeschreibung

About Our Client

Our client is a significant company based in Geneva.

• 3-month contract
• Immediate start

About Our Client

Our client is a significant company based in Geneva.

Job Description

The Collection specialist - Swiss-German speaker will have the following responsibilities:

• Call all customers who have not made any payments for several months
• Correct any errors in contact information in the database and confirm with the customer that they will resolve the delinquency. Resend unpaid invoices so the customer can pay them
• In the most critical cases, work with management to evaluate options for gradual debt repayment versus terminating the contract and initiating legal action
• Maintain an Excel spreadsheet listing completed and ongoing actions
• Provide feedback with recommendations on the best way to handle "long-standing" delinquent accounts in the future, particularly by developing a communication script for client interactions (initial contact and follow-up exchanges, best calling strategy to reach clients) in preparation for the upcoming outsourcing of this activity to a collection agency

The Successful Applicant

The Collection specialist - Swiss-German speaker should bring the following background and experience:

• Customer friendly, Good commercial sense, easy to interact by phone with customers in Swiss-German
• Experience dealing with subscriptions or retail customers
• Agile and quick learner
• General knowledge of credit collection, bookkeeping requirements, and usage of excel.

What's on Offer

International company.

Contact

Quote job ref: JN-082026-7090526