Client Service Director

IPSOS SA; Vernier; Sur place; CHF 150 000 - 190 000; Plein temps

Résumé du poste

IPSOS SA requires a experienced Qualitative Client Service Director to lead client relationships and growth from the Geneva base. The role focuses on developing partnerships, delivering high-quality qualitative insights, and guiding junior and senior researchers. A strong entrepreneurial mindset and cross-cultural collaboration are essential.

Based in Geneva, the role starts on 01.01.2027 with a permanent position; 100% workload in a multinational team.

Qualifications

• 10+ years of experience in leading market research agencies (qualitative focus).
• Excellent client management and relationship building.
• Strong communication and presentation skills in English.

Responsabilités

• Drive commercial growth for Ipsos qualitative solutions.
• Demonstrate thought leadership on advanced qualitative approaches.
• Lead and mentor a team of researchers; develop key client relationships.
• Influence strategic direction and ensure delivery of profitable work.

Connaissances

Qualitative research

Client management

Business development

English fluency

International environment

Formation

Higher professional education

Description du poste

Client Service Director

IPSOS SA Vacant since : 13.10.2026 Number of jobs : 1 1219 Le Lignon (GE) 100% From 01.01.2027 Permanent

Ipsos is a global leader in survey-based market research activities, present in 90 markets and employing more than 19,000 people. Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide understanding and powerful insight into the actions, opinions and motivations of citizens, consumers, patients, customers or employees.In Switzerland, Ipsos is the largest market research company; we are a team of 140, from more than 26 countries and based in Geneva, Basel and Root.To continue the expansion of our Ipsos UU (qualitative) business in Switzerland, we are looking for a Qualitative Client Service Director (based in Geneva), passionate about connecting with consumers and experienced in qualitative research.

Your mission:The Qualitative Client Service Director's mission is to ensure the development of client partnerships with a deep understanding of the clients' business and providing leadership to junior and senior colleagues. The role also involves demonstrating the highest standards of integrity and research excellence while managing and developing key client relationships, delivering profitable work, and influencing the strategic direction of the business.

Your missions include:Drive commercial growth for Ipsos qualitative solutionsDemonstrate thought leadership on advanced qualitative approachesBe a trusted advisor with our key clients and Ipsos teams to develop a long-term relationshipHelp your team of researchers grow and achieve their objectivesBe a trusted partner with your peers to develop cross-methodologies solutions.

What you will need to succeed:University degree preferably in marketing/market research, social sciences, communication sciences or similar+10 years of professional experience within leading market research agencies, specializing in qualitative research and insight solutionsClient management skills with ability to deliver outstanding attention and services to the client.Commercial excellence acumenAbility to work in an international environment with fluency in EnglishExpertise in qualitative solutions (mandatory)A strong entrepreneurial spiritA truly multicultural mindsetAnd finally, a never-ending curiosity for innovation, including but not limited to sensible use of AI solutions.

Knowledge and Skills:Proven track record selling and delivering international qualitative projectsDemonstrated success in developing deep, lasting relationships with senior-level clients (research, marketing, C-suite)Client service and business building with a background in strong strategic thinking and creative problem solvingExcellent written and verbal communication skills (fluent English) in addition to well-developed interpersonal and presentation skills are necessaryAbility to manage multiple priorities simultaneouslyIdentify opportunities for, and contribute to making Ipsos Switzerland 'more famous', e.g. press releases, publications, client events, appearing at conferences, etc.

How we will help you to succeed:Expertise from the global Ipsos qualitative network, leveraging learnings and opportunities on an international scaleConnection with key accounts headquartered in SwitzerlandA supportive, talented and successful qualitative teamA communication and marketing team to help you be heard in the marketA flexible working environment, in one of the best places to live.

• Work location 1219 Le Lignon (GE)
• Workload 100%
• Employment start 01.01.2027
• Employment duration Permanent

• Work experience More than 3 years
• Education Higher professional education and training, diploma or equivalent

• English Orally : Very good knowledge Written : Very good knowledge