Client Advisor (Internship Agreement needed) - 6 months

LVMH Group; Zürich; Vor Ort; CHF 21.000 - 32.000; Teilzeit

Zusammenfassung

TAG Heuer in Zurich is offering a Junior Client Advisor internship for 6 months. You will support boutique sales, build client relationships, and contribute to operational excellence under the Boutique Manager's guidance.

Fluent English and German are required, with a passion for watches and luxury retail. The program emphasizes learning opportunities, cross-functional exposure, and brand immersion in a dynamic boutique setting.

Qualifikationen

• Fluent in English and German; additional language is a plus.
• Experience in luxury retail is preferred.
• Strong clienteling and customer service mindset.

Aufgaben

• Contributes to boutique sales and achieves KPIs by delivering memorable experiences.
• Supports colleagues and other team members in the boutique.
• Maintains omnichannel awareness to ensure a seamless client experience.

Kenntnisse

Fluent English

German language

Customer service

Luxury retail

Tools

CEGID

Salesforce

Jobbeschreibung

Client Advisor (Internship Agreement needed) - 6 months

JUNIOR CLIENT ADVISOR - Internship 6 months

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win- every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

As a Junior Client Advisor in our Zurich boutique (intern/working student), you will play a key role in driving boutique sales performance by delivering memorable client experiences, building long-term client relationships, and contributing actively to operational excellence while embodying TAG Heuer’s brand DNA at all times. Based in our Zurich boutique, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Boutique Manager.

Job responsibilities

JOB RESPONSIBILITIES

• Contributes to boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
• Supports colleagues & other team members in the boutique
• Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)

...A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique
• Contributes to the achievement of clienteling objectives (new clients recruited, repeater rate, VIC share, net promoter score) leveraging all the tools provided
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship
• Contributes to most daily processes under the supervision of the BM
• Leverages properly all tools (CEGID, Salesforce) and performs VM
• Coordinates Aftersales operations until the return of the watch
• Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues...)
• Contributes to a positive, inclusive and supportive work environment
• Contributes to the store maintenance
• Ensures compliance with internal control policies

Profile

• A first experience in the luxury retail environment
• Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
• Fluent in English + German, a third language would be a plus
• Strong curiosity and eager to learn selling skills, sales KPIs, clientelling KPIs, brand DNA, history & collections, front and back office tools, retail procedures
• Client-centric mindset
• Open minded, excellent interpersonal and communication skills
• Energetic, self-motivated, action and results-oriented
• Self-starter, able to work effectively in a fast-paced and dynamic environment
• Adaptable to changes, flexible, able to bring up new ideas and solutions
• Team spirit, high integrity and transparency

Additional information

Would you like to learn more about our teams’ day-to-day work and our company culture? Discover employee testimonials as well as our internal programs and initiatives on our LinkedIn Retail Life page .

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness- a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.