Chief Operating Officer (COO)

Jobgether; Schweiz; Remote; CHF 280,000 - 420,000; Full time

Benefits offered by this job

Remote-first flexibility

Equity opportunities

International travel

Job summary

Jobgether is seeking a Chief Operating Officer to build and lead the operational backbone of a new international crypto-fiat digital banking venture. You will shape the operating model, oversee onboarding, payments, and partnerships, and drive scalable service delivery with a hands-on leadership style.

You will partner with the CEO and senior leadership to implement robust controls, KPIs, and processes across compliance, risk, and operations, while guiding a lean team toward rapid, sustainable

Qualifications

• Proven senior-level leadership experience in operations within crypto banking, crypto-fiat financial services, or crypto-enabled neobanking.
• Demonstrated success establishing, managing, or scaling financial operations in early-stage or rapidly growing environments.
• Strong practical understanding of payment operations, transaction processing, settlements, reconciliation, and onboarding.
• Experience managing relationships with banking partners, payment providers, card issuers, and financial institutions.
• Working knowledge of KYC/AML, transaction monitoring, internal controls, and regulatory requirements.
• Ability to define and monitor operational KPIs, service levels, budgets, and performance management.
• Entrepreneurial mindset with hands-on leadership and ability to execute day-to-day operations.
• Excellent communication and relationship-building with executives, partners, and international stakeholders.

Responsibilities

• Design, establish, and implement the overall operating model for a new crypto-fiat digital banking and financial services business.
• Oversee daily operations including onboarding, payment processing, transaction workflows, and end-to-end service delivery for B2B and B2C.
• Develop and implement procedures covering settlements, reconciliation, exception handling, and reporting.
• Coordinate with compliance and risk teams to establish KYC/AML processes and regulatory frameworks.
• Build and manage relationships with banking institutions, payment providers, and other partners.
• Establish operational KPIs, SLAs, escalation procedures, and management reporting.
• Recruit, lead, and develop a lean operations team and foster a culture of accountability.
• Manage budgets, monitor expenditures, and optimize costs while maintaining service quality.
• Identify inefficiencies and drive continuous improvement as volumes grow.
• Collaborate with commercial, product, and executive leadership on launches and expansion.
• Ensure scalable capabilities and resources to support growth.

Skills

Executive leadership

Operations leadership

Payments ops

KYC/AML

Risk management

Budgeting

KPIs tracking

Cross-functional

Strategic planning

Team development

Stakeholder mgmt

Communication

Job description

As Chief Operating Officer, you will play a pivotal role in building and leading the operational infrastructure of a new international crypto-fiat digital banking venture. You will oversee the development of the business's operating model, ensuring efficient financial operations, reliable payment processes, and scalable service delivery. Working closely with the CEO and senior leadership team, you will establish the systems, controls, and procedures required to support a successful market launch and sustainable growth. Your responsibilities will span customer onboarding, payment processing, banking partnerships, operational risk management, and team development. Combining strategic oversight with hands-on execution, you will build a lean, high-performing organization while maintaining strong operational standards. This is a unique opportunity to shape a financial services business from the ground up, backed by experienced technology entrepreneurs and operating in the fast-evolving digital finance and cryptocurrency ecosystem.

Accountabilities:

• Design, establish, and implement the overall operating model for a new crypto-fiat digital banking and financial services business.
• Oversee daily operations, including customer onboarding, payment processing, transaction workflows, and end-to-end service delivery for both B2B and B2C customers.
• Develop and implement robust operational procedures covering settlements, financial reconciliation, exception handling, dispute resolution, and operational reporting.
• Coordinate with compliance and risk management specialists to establish effective KYC/AML processes, internal controls, transaction monitoring procedures, and regulatory compliance frameworks.
• Build and manage strategic relationships with banking institutions, payment providers, card issuers, and other financial services partners, ensuring reliable operational arrangements.
• Establish operational KPIs, service-level standards, escalation procedures, and management reporting systems to monitor performance and identify improvement opportunities.
• Recruit, lead, and develop a lean operations team, establishing clear responsibilities, efficient workflows, and a culture of accountability and continuous improvement.
• Manage operational budgets, monitor expenditure, and optimize costs while maintaining service quality and operational resilience.
• Identify process inefficiencies, implement practical solutions, and continuously improve operational performance as transaction volumes and customer requirements evolve.
• Collaborate with commercial, product, and executive leadership to support business launches, new product developments, customer acquisition initiatives, and international market expansion.
• Ensure the organization has the operational capabilities, resources, and processes required to scale efficiently and responsibly.

Requirements:

• Proven senior-level leadership experience in operations within crypto banking, crypto-fiat financial services, or crypto-enabled neobanking.
• Demonstrated success establishing, managing, or scaling financial operations, ideally within an early-stage business, startup, or rapidly growing financial services organization.
• Strong practical understanding of payment operations, transaction processing, settlement procedures, financial reconciliation, card services, and customer onboarding.
• Experience managing relationships and operational arrangements with banking partners, payment providers, card issuers, and other financial institutions.
• Working knowledge of KYC/AML operational processes, transaction monitoring, internal controls, and regulatory requirements applicable to financial services, with experience collaborating closely with compliance and risk specialists.
• Strong operational judgment and risk awareness, with the ability to establish effective procedures and controls without introducing unnecessary bureaucracy.
• Experience defining and monitoring operational KPIs, service levels, budgets, and performance management frameworks.
• Proven ability to manage cross-functional stakeholders and align operational priorities with broader commercial and business objectives.
• Entrepreneurial mindset and hands-on leadership style, with the ability to move between strategic decision-making and practical day-to-day execution.
• Strong organizational, problem-solving, and decision-making skills, particularly in fast-moving and evolving business environments.
• Demonstrated experience recruiting, developing, and motivating compact, high-performing teams.
• Excellent communication and relationship-building skills, with the ability to work effectively with executives, external partners, and international stakeholders.

Benefits:

• Competitive and flexible compensation: Attractive, individually tailored remuneration package, negotiable according to experience, expertise, and profile.
• Performance-based incentives: Opportunity to participate in performance-related compensation arrangements.
• Equity and profit participation: Potential profit-sharing or equity participation, to be discussed as part of an individualized compensation package.
• Entrepreneurial opportunity: Take ownership of building the operational foundations of a new international crypto-fiat financial services business from the ground up.
• Experienced investment backing: Join a venture supported by established technology entrepreneurs with a proven track record of building and scaling international businesses.
• Autonomy and ownership: Shape operational strategy, establish processes, recruit your team, and directly influence the company's development from its earliest stages.
• Remote-first flexibility: Work remotely from Europe.
• International exposure: Collaborate with international stakeholders and financial services partners, with business travel required when necessary.
• Professional impact: Play a central leadership role in launching and scaling an innovative digital banking business operating at the intersection of traditional finance and cryptocurrency.