Business Support Analyst - 8 month Fixed Term Contract

9705 Barclays Bank SA/UAE; Chêne-Bougeries; Vor Ort; CHF 100.000 - 156.000; Vollzeit

Zusammenfassung

Barclays Geneva is seeking a Business Support Analyst to assist Front Office teams, PBEs and Bankers with client reviews, transactional profile assessments and regulatory remediation activities. You will help maintain Swiss regulatory compliance through robust KYC/AML reviews and collaborate with Front Office, Financial Crime and Operations.

The role requires a background in Swiss private banking or wealth management, fluent French and English, and hands-on experience with client reviews and

Qualifikationen

• Experience in KYC/AML compliance.
• Experience conducting Client Periodic Reviews and Annual Reviews.
• Strong understanding of regulatory requirements for private banking/wealth management.
• Excellent stakeholder management and coordination skills.
• Fluent in both French and English.
• Knowledge of private banking products and client lifecycle.

Aufgaben

• Assist Front Office teams and Bankers with client reviews and regulatory remediation activities.
• Support onboarding, servicing and ongoing client relationships across portfolios.
• Collaborate with Operations and Compliance to ensure Swiss regulatory requirements are met.
• Deliver high-quality client service and maintain accurate records in the bank's systems.

Kenntnisse

KYC/AML compliance

Client reviews

Stakeholder management

Regulatory knowledge

French & English fluency

Wealth management domain knowledge

Tools

Avaloq

Jobbeschreibung

Job Description Purpose

Support and assist Relationship Managers in acquiring, onboarding, servicing and retaining clients to deliver overall business goals, managing complex client situations. Where required liaise directly with clients regarding complex client requests in respect of various banking and servicing requirements such as onboarding, banking transactions, Investments, credit & digital solutions. Work closely with Operations and other support functions to deliver positive outcomes for clients.

Accountabilities

Establish strong client and internal relationships alongside relationship managers to ensure high quality service is provided at all times. Responsible for all aspects of clients servicing and service engagement plans. To include leading client service review visits to support and improve client experience. Develop relationships with other areas of the bank; in doing so, they will have joint responsibility with internal colleagues for the end-to-end client experience, ensuring high levels of client satisfaction. Point of contact for all new account queries, complex servicing requests and a liaison between relationship teams and support/specialist teams. Ensure legal and regulatory standards and internal policies and procedures are adhered to, support relationship managers with risk related activities.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise. Thorough understanding of the underlying principles and concepts within the area of expertise. They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Business Support Analyst | Barclays | Geneva | 8 Month Fixed Term Contract.

Come join us as a Business Support Analyst where you will support Front Office teams, PBEs and Bankers by assisting with client reviews, transactional profile assessments, and regulatory remediation activities. Working across private banking client portfolios, the role ensures client records remain compliant with Swiss regulatory requirements through effective KYC, AML and risk review processes, while also collaborating closely with Front Office, Financial Crime and Operations teams.

Essential Criteria

• Experience working within a Swiss Private Bank or Wealth Management organisation.
• Fluent in both French and English.
• Strong experience conducting Client Periodic Reviews, Annual Reviews and KYC/AML assessments.
• Proven understanding of client risk assessment and regulatory requirements.
• Hands-on experience using Avaloq.
• Experience partnering directly with Bankers, Relationship Managers or Front Office teams.
• Strong stakeholder management and coordination skills.
• Excellent attention to detail and ability to manage high-volume review activities.
• Experience supporting remediation, regulatory or client review projects.

Desirable Criteria

• Experience working on regulatory remediation or workload reduction initiatives.
• Knowledge of Financial Crime processes and controls.
• Exposure to Boost or similar client lifecycle management systems.
• Project management experience in a banking or wealth management environment.
• Understanding of private banking products, client structures, and transactional behaviours.
• Previous Operations, Client Lifecycle Management or KYC Back Office experience.

This role is based in Geneva.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard-working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.