Business Analyst – Payments and Fintech

lastminute.com; Chiasso; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

lastminute.com is seeking a Business Analyst for its Payments & Fintech team to own performance insights across checkout and payments. You will blend data skills with e-commerce monetization knowledge to surface drivers of revenue, costs, and margins, and to guide product decisions.

The role is junior-to-mid level, ideal for someone with 4–5 years of experience who wants real ownership and cross-team exposure to product and data initiatives, growing into broader business responsibilities.

Qualifikationen

• 4–5 years of experience in analytics or product metrics.
• Strong data skills and ability to link metrics to revenue and costs.
• Experience partnering with product, data and engineering teams.

Aufgaben

• Monitor payments and checkout performance across markets, brands and devices, and identify KPI movements.
• Translate KPI changes into business impact on revenue, costs and margin; suggest actions.
• Prepare regular business reviews with data, insights and slides for stakeholders and management.
• Detect anomalies in payments and checkout and coordinate investigations with Product, Engineering and external partners.
• Own real-time alerting for payments and checkout; tune thresholds and extend coverage as business grows.
• Partner with payment partners and internal teams to inform discovery, sizing opportunities and success metrics.

Kenntnisse

Data analysis

SQL

KPI monitoring

Anomaly detection

Stakeholder communication

Grafana

Prometheus

Tools

Grafana

Prometheus

Jobbeschreibung

The Company

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

Job Description

We are looking for a Business Analyst to join our Payments & Fintech team. You will be the person who knows how our checkout and payments are really performing, why, and what to do about it.

You will combine strong data skills with a solid understanding of how an e-commerce business makes money: revenue, costs, margins and the trade-offs between conversion and risk. You will turn data into decisions, spot problems before they become expensive, and help shape what the product team builds next.

This is a junior-to-mid level role, ideal for someone with 4–5 years of experience who wants real ownership and experience across Product and Data teams, and grows into Business roles.

What You’ll Do

Performance monitoring and insights

• Own the monitoring of payments and checkout performance: conversion, payment method adoption, drop‑off rates, market share and other key KPIs, across markets, brands and devices.
• Translate KPI movements into their business impact on revenue, costs and margin, and recommend actions.
• Prepare regular business reviews (data, insights and slides) and present them to stakeholders and management.

Anomaly detection and alerting

• Be the first line of detection for anomalies in payments and checkout, and coordinate investigations and resolutions with Product, Engineering and external partners.
• Own our real‑time alerting system for payments and checkout (currently Grafana/Prometheus): configure and maintain alerts, tune thresholds to reduce noise, and extend coverage as the business grows.

Business partnering

• Join meetings with payment partners and internal teams, bringing data to the discussion and keeping the focus on what matters for the business.
• Support the product team and business team in discovery: size opportunities, define success metrics and help with assessing the results of launches and complex A/B tests.
• Scout the market and competitors for benchmarks, new payment methods and fintech trends.

AI and automation

• Use AI tools to connect the dots across user data, payment data and other internal sources, uncovering insights that would be hard to find manually.
• Build lightweight apps, automations and prototypes (“vibe coding”) that make analysis faster and help the whole team work smarter.

Who You’ll Work With

You will sit in the Payments & Fintech team and work daily with:

• Product team: to shape discovery, define metrics and measure what we ship.
• Business team: to steer commercial decisions with data and support partner relationships.
• Data Analytics team: to align on data sources, definitions and shared reporting.

You will also be in regular contact with payment service providers and other external partners.