Assistant Manager Compliance Solutions & Publications

IATA Consulting; Genf; Hybrid; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Remote and hybrid work

Birthday off

Work from abroad policy

Flexible work options

Zusammenfassung

IATA Consulting in Geneva, Switzerland, is seeking a driven Product Manager with 2–3 years experience in product management, marketing or business development to join our Airline, Airport and Security OCS team. You will monitor and coordinate campaigns, analyze customer feedback, and work with cross-functional teams to shape new publications and digital solutions.

The role offers a fixed-term contract until Jan 31, 2027 with remote/hybrid options and a strong focus on growth, learning, and

Qualifikationen

• University degree in Business Administration or Marketing (or equivalent).
• 2–3 years in product management, marketing or business development.
• Experience with e-commerce, project management or market analysis is a plus.

Aufgaben

• Monitor and manage operations of publications within various portfolios to ensure content quality and customer satisfaction.
• Coordinate the Publications H2 campaign with OSS, IATA Store, GDS and Distribution teams and report to management.
• Perform detailed analysis of the Publications auto-renewal campaign and propose improvements for future campaigns.
• Respond to customer feedback and analyze market trends to inform strategic decisions and improve services.
• Collaborate with Sales and Customer Service to streamline internal training and increase product knowledge.

Kenntnisse

Product management

Marketing

Business development

Ausbildung

University degree in Business Administration / Marketing

Jobbeschreibung

Employment Type:Fixed Term Contract

Contract Duration:until Jan 31st 2027

Why you will love working here

• Our Values are not just words on a page - they are the energy behind everything we do:ONE IATA- We collaborate across teams,TRUSTED -We do the right thing,INNOVATIVE -We make tomorrow better,INCLUSIVE -We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

The Airline, Airport and Security OCS department provides the aviationindustry with transformative operational and compliance solutions helping todrive overall profitability and sustainability.

Within the AAS Department, IATA’s portfolio of Compliance Solutions &Publications are the reliable source of international standards and guidelines,helping aviation organizations (Airlines, Airports,Ground Handling Service Providers amongst others) improve their operationalperformance and reduce risks.

Its primary focus is on developing, conducting, and enhancing IATA'ssurvey programs which have a major impact on airlines, helping to optimizepassenger satisfaction, safety and other areas benefiting from survey andbenchmark intelligence.

Reporting to the SeniorProduct Manager AAS Compliance Solutions & Publications, you will support the team with the operations and marketing of current and new products withinour portfolio.

What your day would be like

• Monitorand manage operations of IATA’s publications within the Ground Ops,Airport & Passenger Experience, and Safety & Security portfolios,ensuring smooth operations leading to excellent content quality andcustomer satisfaction.
• Leadthe coordination of the Publications H2 campaign within our portfolio,working with OSS, the IATA Store, GDS, and Distribution teams to ensuretimely action of all campaign requirements, and providing regularreporting to management. Your organizational skills will keep us on trackand moving forward during our largest campaign of the year.
• Workingclosely with the IATA Store, develop a detailed analysis of thePublications auto-renewal campaign, with recommendations for futurecampaigns.
• Monitorand respond to customer feedback, and analyze market trends, to informstrategic decisions and improve service offerings.
• Optimizationof our processes with Sales and Customer Service teams – streamlining ourinternal training efforts and increasing product knowledge, that willcontribute to improving customer experiences.
• Representthe department in cross-departmental initiatives, acting as an internalexpert for the IATA Compliance Solutions and Publications within ourportfolio.
• Workwith SMEs and customers to identify, define, and evaluate opportunitiesfor portfolio optimization, supporting our transition to more digitalsolutions.
• Managepartners, vendors, and internal processes, ensuring optimal outcomes forIATA and its customers.

We would love to hear from you if

• Universitydegree (bachelor or postgraduate) in Business Administration, Marketing,or equivalent field.
• 2-3years’ experience in product management, marketing, or businessdevelopment activities. Experiencewith e-commerce, project management, or market analysis projects is anadvantage.
• Experience in new product concept development, feature definition and development of innovative business models;
• Abilityto work precisely, accurately and independently.
• Aviation industry background is desired but not required.
• Customerorientated with good communication and presentation skills.
• Strong interpersonal skills, ability to build sustainable relationships with stakeholders.
• Stronganalytical mindset, with data analysis and financial analysis abilities.
• ExcellentEnglish writing and oral skills; additional languages would be an asset.
• Acollaborative spirit and ability to thrive in a dynamic and multiculturalteam environment.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!