Agile Operations Lead

esurance.ch; Zürich; Hybrid; CHF 120.000 - 170.000; Vollzeit

Benefits dieser Stelle

Remote work setup

Flexible working hours

Zusammenfassung

esurance is seeking an Agile Operations Lead to drive alignment and data-driven decisions within the People and Culture team. You will own OKR governance, agile facilitation, and people analytics to ensure lean processes, measurable outcomes, and peak team efficiency.

Reporting to the Head of People and Culture, you’ll bridge operations with strategic people initiatives. Responsibilities include leading company-wide OKR planning, coordinating capacity, running agile ceremonies, and delivering

Qualifikationen

• Proven experience in agile facilitation, OKR governance, or people operations, preferably in a StartUp or tech environment.
• Analytical mindset with the ability to translate data (worklogs, engagement metrics) into clear recommendations.
• Stakeholder management skills paired with fine-tuned communication skills to hold teams accountable for follow-ups and data submission.

Aufgaben

• Facilitating and documenting company-wide OKR planning sessions, bi-weekly check-ins, and quarterly retros to ensure alignment and accountability.
• Validating team capacity, configuring OKR tools (dashboards, labels, weights), and maintaining planning artifacts (sprint plans, retro boards).
• Running agile ceremonies (retros, planning, reviews) when product teams need support. Keeping rituals sharp, time-boxed, and outcome-focused.
• Owning company-wide people KPIs (worklogs, engagement, capacity), turning data into actionable reports for leadership.
• Acting as the first escalation point for team tensions or delivery risks, coordinating with the People Chapter on org-level improvements.
• Scheduling and coordinating recurring company events (planning weeks, all-hands) with seamless execution and follow-up.
• Tracking retro actions in Jira/Confluence and chasing owners until closure and escalating stalled items if needed.
• Proposing data-backed improvements (training, process changes) and piloting small-scale initiatives.

Kenntnisse

Agile facilitation

OKR governance

People operations

Data analysis

Stakeholder management

Communication

Tools

Jira

Confluence

Miro

GSuite

Slack

Claude

Advanced Analytics

Jobbeschreibung

Job profile

We are looking for an

Job profile

We are looking for an Agile Operations Lead to support our People and Culture team, responsible for driving alignment, accountability, and data-driven decision-making across our teams. You’ll own OKR governance, agile facilitation, and people analytics, ensuring our processes are lean, outcomes are measurable, and teams operate at peak efficiency. This role bridges operational execution with strategic people initiatives, reporting directly to the Head of People and Culture.

What You Will Be Responsible For

• Facilitating and documenting company-wide OKR planning sessions, bi-weekly check-ins, and quarterly retros to ensure alignment and accountability.
• Validating team capacity, configuring OKR tools (dashboards, labels, weights), and maintaining planning artifacts (sprint plans, retro boards).
• Running agile ceremonies (retros, planning, reviews) when product teams need support. Keeping rituals sharp, time-boxed, and outcome-focused.
• Owning company-wide people KPIs (worklogs, engagement, capacity), turning data into actionable reports for leadership.
• Acting as the first escalation point for team tensions or delivery risks, coordinating with the People Chapter on org-level improvements.
• Scheduling and coordinating recurring company events (planning weeks, all-hands) with seamless execution and follow-up.
• Tracking retro actions in Jira/Confluence and chasing owners until closure and escalating stalled items if needed.
• Proposing data-backed improvements (training, process changes) and piloting small-scale initiatives.

What Makes You a Match

Essential Qualifications:

• Proven experience in agile facilitation, OKR governance, or people operations, preferably in a StartUp or tech environment.
• Analytical mindset with the ability to translate data (worklogs, engagement metrics) into clear recommendations.
• Stakeholder management skills paired with fine-tuned communication skills to hold teams accountable for follow-ups and data submission.

Bonus Skills:

• Experience with tools like GSuite, Jira, Miro, Confluence, Slack, Claude and advanced Analytics for tracking and reporting.
• Familiarity with GDPR/compliance in People Analytics.
• Certification in agile frameworks (Scrum, Kanban) or HR analytics.

Collaboration and Interpersonal Skills:

• Direct communication style, no sugarcoating, just clarity and action - with empathy.
• Ability to challenge assumptions with data while keeping teams motivated, navigating ambiguity and pushing back when processes lack purpose.
• Languages:
  • English (fluent, B2+) required
  • any of German, Polish, Ukrainian: desired, not required

What You Can Expect

A dynamic, ambitious team where your voice is heard, and your contributions truly matter. You’ll have real ownership over your decisions in a trusted, cross-functional environment within a Swiss product company that puts people first.

We offer fair compensation, flexible working hours, a remote work setup, and a culture that supports both personal and professional growth, fostering a healthy work-life balance.

About Us

Who we are

esurance is a Swiss InsurTech offering a SaaS platform that connects SMEs, insurance providers, brokers, and business application providers. Founded in 2013, we're on a mission to make health insurance for small businesses truly hassle-free.

What makes us unique

You’ll be part of a connected, forward-thinking team built on trust, openness, and mutual respect - working hybrid from Zürich or remotely across Europe. We invest in your growth through agile practices, real ownership, and a transparent Grading System that ensures fair pay and clear career paths.

Our core values

• We are connected.
• We are ahead.
• We are clear.
• We are approachable.

Our Recruitment Process & Principles

We keep our process transparent and respect your time:

• Application Review — You hear from us within 5 business days. Always.
• Recruiter Screen — A relaxed Get2Know call to explore mutual fit.
• Interview Round — Two Role Knowledge interviews (peer + supervisor), one Culture Match, one Leadership conversation. Batched into two days wherever possible.
• Hiring Decision — Thoughtful, timely. You'll know within 1-2 weeks.

Use of Artificial Intelligence (AI)

We use AI to increase productivity and you're welcome to use it to polish your CV or Coverletter. Interviews and assessments should reflect your genuine self, though.

Recruiting Agencies

We don't work with unsolicited agency submissions. Thanks for respecting this.