Aftersales Manager - Switzerland Aftersales PC · Zug · Temporarily Remote

BYD Europe; Zug; Hybrid; CHF 85’000 - 110’000; Vollzeit

Zusammenfassung

A leading automotive company in Zug is seeking an After Sales Manager to optimize after-sales operations. You will manage the After-Sales team and dealer network, ensuring a flawless customer experience. Ideal candidates will have a strong background in customer service and automotive industry standards, with proficiency in English and German. Join our dynamic team and contribute to building a sustainable future.

Leistungen

Competitive remuneration package

Dynamic work environment

International exposure

Growth potential

Opportunity to impact sustainability

Qualifikationen

• Proven experience in After Sales at Managerial Role in a large Automotive organization.
• Fluent in English and German; other languages are a plus.
• Hands-on and result-oriented approach.

Aufgaben

• Manage the After-Sales team and Dealer Network to ensure flawless customer experience.
• Drive and develop partners' service readiness and performance assessments.
• Lead partners toward continuous service quality improvement.

Kenntnisse

Leadership

Customer Service

Negotiation

Interpersonal Skills

Market Intelligence Analysis

Ausbildung

Academic Degree in Business

Jobbeschreibung

After Sales Manager

Location: Zug | Full-Time
Department: Sales

Drive the future of mobility with BYD.
We are looking for an experienced After Sales Manager to lead and optimize our automotive after-sales operations. The ideal candidate will have a strong background in customer service, spare parts management, and service excellence within the automotive industry.

Your Responsibilities:

• Manage the After-Sales team and Dealer Network to ensure flawless customer experience aiming to an NPS >95
• Drive and develop partners’ service readiness, execution, and performance assessments
• Define and secure achievement of annual service targets
• Lead partners toward continuous service quality improvement
• Coordinate legal and commercial teams to finalize after-sales agreements with new dealers
• Conduct regular regional visits, host meetings and workshops, and review partner business plans
• Oversee the development, execution, and review of after-sales projects
• Ensure service quality through timely training, tooling, and support materials
• Manage regional customer satisfaction (NPS), support complaint resolution, and handle goodwill authorization
• Collect and analyze market intelligence; collaborate with HQ on strategic planning
• Work closely with Customer Service and Supply Chain to improve spare parts availability and delivery
• Coordinate after-market initiatives and support service campaign rollouts
• Introduce and deploy Aftersales IT systems (e.g. DMS, LMS, TIS) to dealerships and service shops

Your Profile:

• Proven experience in After Sales at Managerial Role in a large Automotive organization
• Strong leadership and interpersonal skills
• Academic Degree with specialization in Business related area.
• Strong negotiation and interpersonal skills.
• Fluent in English and German – Chinese or any other European Language will be considered an asset.
• Hands-on, result oriented, pressure tolerant, do more & talk-less attitude is indispensable

What we offer:

• Competitive remuneration package.
• A fast-paced dynamic environment in a successful international organization.
• International exposure with the chance to adapt locally and make a difference.
• Growth potential
• Be part of the future

Our Mission

BYD's mission is to create a complete, clean-energy ecosystem that reduces the world's reliance on fossil fuels. They aim to cool the earth by 1 degree Celsius by promoting clean energy technologies like electric vehicles and renewable energy

Ready to take the next step? Apply now and be a part of our fast-growing Swiss team.

Please, submit your CV in English

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team