After-Sales Service Assistant

Aldo Group International AG; Zürich; On-site; CHF 20,000 - 27,000; Part time

Job summary

CHANEL in Zurich is seeking an After-Sales Service Assistant for a 4 to 6-month internship, based in Zurich, starting in July/September 2026. You will welcome clients, manage after-sales processes, and coordinate with global and local workshops to ensure high standards of service.

The role requires pursuing a degree in Business/Management or related field, with fluency in English and German, and a proactive, hospitality-focused mindset.

Qualifications

• Pursuing a degree in Business, Management or related field.
• Experience in luxury, hospitality, and/or retail is a plus.
• Fluency in English and German; proficient with standard computer applications.

Responsibilities

• Welcoming and assisting clients throughout the after-sales process, following CHANEL client experience standards.
• Transforming potential dissatisfaction into a positive experience and strengthening customer loyalty to CHANEL.
• Registering repair requests in internal systems and monitoring progress through to completion.
• Communicating with global, local, and external workshops.

Skills

Interpersonal skills

Verbal communication

Organizational skills

Hospitality mindset

English & German

Computer proficiency

Education

Degree in Business/Management or related field

Job description

At CHANEL, we are committed to offering services that preserve the quality and longevity of our creations, while strengthening our clients' relationship with the House over time.

Within the new CHANEL boutique in Zurich, a dedicated space welcomes clients for alteration, care and repair services, supported by a team of experts, artisans, and seamstresses.

In this context, we are looking for an After-Sales Service Assistant for a 4 to 6-month internship, based in Zurich, starting in July/September 2026.

Key Responsibilities

As part of one of our Fashion boutiques, your main responsibilities will include:

• Welcoming and assisting clients throughout the entire after-sales process, in line with CHANEL's client experience standards, after-sales service philosophy, and the CHANEL & moi commitment.
• Helping embody the CHANEL & moi expertise by turning potential customer dissatisfaction into a positive experience and strengthening customer loyalty to the House.
• Registering repair requests in internal systems, monitoring their progress, and updating their status throughout the repair process.
• Communicating with all relevant stakeholders, including global, local, and external workshops.
• Assisting in coordinating all product shipments, deliveries, and incoming goods.
• Coordinating, when necessary, the availability of appropriate tools, equipment, and spare parts by managing dedicated orders and inventory.
• Contributing to the continuous improvement of the workspace to enhance operational efficiency and workflow.
• Acting as an ambassador for the CHANEL & moi commitment and participating in regular morning briefings with the sales team.

Profile

• Currently pursuing a degree in Business, Management, or a related field.
• Previous experience in the luxury, hospitality, and/or retail sector is a plus.
• Excellent interpersonal and verbal communication skills.
• Strong organizational skills, attention to detail, and ability to prioritize tasks.
• A strong sense of hospitality and a proactive, solution-oriented mindset.
• Fluency in English and German, along with proficiency in standard computer applications.

Missions :

Job Conditions:

An internship agreement is mandatory for this position and must meet the following conditions:

The internship must be part of your study program.

The internship must be required for the completion of your degree.

The internship must be validated by the award of academic credits.