(80 - 100%) Technical Support Engineer

USTBC ABB Installation Products Inc.; Quartino; Hybrid; CHF 90,000 - 120,000; Full time

Job summary

USTBC ABB Installation Products Inc. seeks a technically adept professional to provide hardware support for ABB UPS and PCS products. The role operates in a hybrid model with global customer interaction, delivering timely, cost-effective service within guidelines.

You will conduct complex system analyses, document findings for stakeholders, and occasionally travel to support customers, partners and ABB subsidiaries—training local teams and service engineers as required.

Qualifications

• Bachelor's degree in Electrical or Electronic Engineering required.
• 2–5 years of hands-on commissioning, after-sales technical support and diagnostics of UPS/PCS or energy storage is beneficial.
• Experience with data centers, critical infrastructure installations is a plus.
• Proficiency in English (B2); Italian or Spanish is a strong asset.
• Ability to write clear technical documents, reports, and field support procedures.
• Willingness to travel up to 15%.

Responsibilities

• Provide hardware support for ABB UPS and PCS via ticketing, phone or email, including partners and subsidiaries through the 24/7 Diagnostic Centre rotation.
• Perform complex system analysis for ABB UPS and PCS and document findings for stakeholders.
• Occasionally travel to support customers and ABB subsidiaries, audit service operations, train local teams, and provide technical training on UPS/PCS products.
• Collaborate with Quality and R&D to address product issues and drive continuous improvement.

Skills

English communication

Travel willingness

Education

Bachelor's degree in Electrical or Electronic Engineering

Tools

MS Office

Job description

This position reports to:

Service Team Leader

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations.You will also showcase your skill in customer service by ensuring customer retention through delivering high-quality customer experience.

The work model for the role is: #LI-Hybrid

You will be mainly responsible for:

• Providing hardware support for ABB UPS (Uninterruptible Power Source) and PCS (Power Conditioning) products via our ticketing system, phone, or email, including supporting partners and subsidiaries through the 24/7 Diagnostic Centre rotation.
• Performing complex system analysis for ABB UPS and PCS products and documenting your findings for relevant stakeholders.
• Occasionally traveling to support customers, partners, and ABB subsidiaries with complex installations (such as large data centers), auditing service operations, and developing the competencies of local teams. As well as providing technical training on UPS and PCS products for customers and service engineers as required.
• Interacting with other departments, such as Quality and R&D, to address product issues and drive continuous product improvement.

Qualifications for the role:

• A Bachelor's degree, Diploma, or higher academic qualification in Electrical or Electronic Engineering.
• 2 - 5 years of hands-on experience in commissioning, after-sales technical support, and advanced diagnostics of UPS, PCS, or energy storage solutions are beneficial.
• Experience in commissioning and troubleshooting mission-critical applications such as data centers, high-volume industrial facilities, and critical infrastructure installations would be a plus.
• Proficiency in both verbal and written English communication (B2 level or higher). Knowledge of Italian or Spanish would be considered a strong asset.
• The ability to write clear and concise technical documents, reports, and field support procedures.
• A good working knowledge of the MS Office package.
• A willingness to engage directly with clients and teams worldwide, with a travel commitment of up to 15%.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?