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The Kingston Pickleball Club is a thriving, not-for-profit organization with 7 dedicated indoor courts, located in the west end of Kingston, Ontario. We offer state-of-the-art facilities for the enjoyment of our members and guests, whether for personal reservations, Club-organized programs, clinics, lessons, or tournaments.

Position Overview:

Under the direction of the O & F Chair, you will be an enthusiastic, friendly, self-motivated, hard worker, overseeing all aspects of the daily operations and activities of the club. You will be committed to ensuring a high-quality, positive experience for members, guests, and volunteer staff. This role includes maintaining compliance with safety standards.

Nature of Position:

Average expected workload is 40 hours per week including lunch (30 minutes) and breaks (15 minutes x 2 per day); occasional flexibility is required for weekend or after hours events

The Club Operations and Facilities Coordinator reports to the O & F Committee Chair and is accountable to the Board of Directors

General Roles and Responsibilities:

Assume the attendance duties as required, greeting players and spectators in a friendly and professional manner whether in person, by phone or by email

Be available to work flexible hours, including weekends and evenings if required

Oversee maintenance and functionality of all Club facilities and equipment and ensure cleanliness of all common areas including washrooms, locker rooms, hallways, kitchen, lounge and high-touch areas

Train, schedule, coordinate and oversee the volunteers, who will be covering the hours of operation when the Operations Manager is not on site

Monitor daily use of Court Reserve booking system, communicating issues to the Club’s Court Reserve administrator, assisting members with technical problems or questions, monitoring booking and sign-ups and providing reports to the O & F Cmte as required

Be willing to learn new technologies as needed

Monitor and review the membership database to ensure accuracy of member information and statistics

Attend O & F Cmte and Board meetings if required

Liaise with the O & F Cmte Chair as required to manage day-to-day operations

Follow Health and Safety workplace protocols

Take the lead in the event of an emergency

Maintain and log any concerns, hazards and incidents requiring follow-up or Cmte/Board intervention

Other duties as required

Qualifications & Skills:

With the many tasks involved in the day-to-day operation of the facility, you will demonstrate:

Post-secondary education or equivalent experience

Exceptional interpersonal skills that show respect, empathy and good listening skills

Outstanding organizational and problem-solving skills with the ability to be flexible, adaptable and act promptly

Excellent communication skills (verbal and written)

Ability to manage conflict situations – inform/remind patrons of the rules and expectations

Strong leadership, organizational, and communication skills

Social media experience an asset

Proficiency in budget management and administrative tasks

Teamwork and dedication to the organization

Demonstrate potential for growth with the organization

Training and Experience:

You will possess:

The ability to become technically proficient in court management, word processing and spreadsheet software

The ability to resolve problems and manage people

A valid Criminal Record Check

You also must be willing to take training to fulfill your position, as deemed necessary by the Club.

Budget & Financial Oversight: Attention to detail, patient enough to document, flexible and creative for unusual situations with solutions that would pass an audit. Sign and adhere to the Club's Confidentiality Agreement.

Employment:

Permanent position with a 3-month probation period

Flexible 40-hour week

Minimum of 2 weeks notice of termination is required by the employer and employee

Start date: 16 June 2025 or sooner if both parties agree

Job posting closes: 1 June

This job description has been designed to indicate the general nature of essential duties and responsibilities. It does not contain a comprehensive inventory of all duties, responsibilities and qualifications required.

Please email resume to VOLUNTEERS@KINGSTONPICKLEBALLCLUB.COM

Only selected candidates will be contacted for an interview.

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