Zone Manager

Paradies Lagardère; Calgary; On-site; CAD 42,000 - 62,000; Full time

Job summary

Paradies Lagardere in Calgary is seeking an experienced retail supervisor to lead a team of sales associates, uphold company standards, and deliver first-class service in a fast-paced environment.

The role emphasizes coaching, performance management, store operations, and ensuring a safe, welcoming store atmosphere while maintaining merchandising and customer focus.

Qualifications

• Retail leadership experience and a strong customer service orientation.
• Ability to train, coach and mentor sales associates on standards and processes.
• Proven ability to supervise a team and maintain high service levels.
• Demonstrated interpersonal skills for building team relationships.
• Must be able to work a minimum 45-hour weekly schedule.

Responsibilities

• Put the customer first at all times.
• Provide on-the-job training and guidance to sales associates.
• Foster an excellent employee experience and engage the store team.
• Maintain positive working relationships with colleagues.
• Ensure consistent performance through coaching and performance management.
• Oversee store appearance, merchandising, housekeeping, and maintenance.
• Assist with receiving, POS, cash auditing as needed and address deficiencies.
• Prepare store schedules and payroll processes where required.
• Follow company policies and maintain a safe working environment.
• Serve as Key Holder for opening/closing when required.

Skills

Retail leadership

Customer service coaching

Team supervision

Interpersonal skills

45-hour week

Education

High school diploma or equivalent

Job description

POSITION REQUIREMENTS

• Demonstrated selling experience in a fast paced, service-oriented retail setting; excellent understanding of the company standards, processes policies and practices
• Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes policies and practices
• Demonstrated ability to provide supervisory guidance to a team and instill trust
• Supervisory work; significant interpersonal relationship skills
• Must be able to perform a 45- hour minimal weekly work schedule

DUTIES AND RESPONSIBILITIES

• Put the customer first at all times (internal and external)
• Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service
• Foster and role model an excellent employee experience where quality & engagement are promoted through the store
• Create and maintain good working relationships with fellow associates
• Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate. Be able to resolve complex customer service issues and escape as required
• Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines
• Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner
• Where required, completion of store schedules and store payroll processes
• Follow company policies and procedures and maintain a safe working environment
• Key Holder (open and close store), where required

EDUCATION, EXPERIENCE, CERTIFICATIONS

• High school diploma or equivalency required
• Minimum one year of retail or customer service experience preferred
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays
• Comply in all respects with the provisions of the Standards of Business Conduct Policy

This position description is merely intended to describe the primary elements of the position. The Paradies Shops reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.

Paradies Lagardere is an equal opportunity employer. We are committed to diversity, inclusion, and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability, or any other protected status.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.