YWCA Hamilton - Supervisor, Transitional Housing

Ontario Association of Interval & Transition Houses; Ontario; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Supervisor for Transitional Housing to lead a dedicated team in providing essential support services for women in crisis. This role involves supervising staff, managing housing operations, and ensuring the delivery of high-quality services that empower women and families. The ideal candidate will have a strong background in social services, exceptional leadership skills, and a commitment to fostering an inclusive environment. Join a forward-thinking organization that values community impact and personal growth, and make a significant difference in the lives of those you serve.

Benefits

On-the-job training

Professional development opportunities

Community involvement opportunities

Qualifications

• 3-5 years experience working with women facing multiple barriers.
• Ability to apply an intersectional feminist perspective in work.

Responsibilities

• Supervises staff and provides housing services for women in transition.
• Manages crisis situations and ensures high-quality support.

Skills

Leadership Skills

Crisis Intervention

Supportive Counseling

Trauma-Informed Care

Advocacy

Education

3 years college in social or human services

Tools

Standard First Aid and CPR C

Job description

YWCA Hamilton - Supervisor, Transitional Housing

Posted on Apr 16, 2025

YWCA Hamilton

Supervisor, Transitional Housing

Job Code: 3-MRE-2025
Department: Housing & Gender-Based Violence Support Services
Reports to: Department Manager
Location: Hamilton, ON
Hours of Work: 37.5 hours per week
Start Date: TBD
Posting Date: April 16th, 2025

Who We Are

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

Why Work for Us?

At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centred, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

• On-the-job training and professional development opportunities
• Opportunities to get involved in our community

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

Position Description

Leads and supervises staff and provides high quality and responsive housing and services for women in life transition. Supervises staff providing services related to the YWCA Hamilton Transitional Living, Phoenix Place and other housing projects as assigned to meet the needs of women in crisis including crisis management, case management, and advocacy.

• Responsible for the overall administration and operation of the Transitional Living and Phoenix Place residence;
• Directly supervises 20-30 employees; including scheduling, training, monitoring and evaluating performance;
• In collaboration with the frontline team, provides a range of social work/housing supports to women in the residence including goal setting, case management, life skills, advocacy and crisis intervention;
• Demonstrates tact, discretion and persuasion required in influencing, teaching, motivating clients and employees;
• Resolves conflicts or highly sensitive situations as a regular and recurring requirement;
• Oversees and evaluates initial assessment of program applicants; determines suitability and case management plan within defined framework;
• Analyses broad problems generally of an operating or specialized nature develops solutions;
• Completes file audits and monthly and ad hoc reports as required;
• Maintains high level of confidentiality when working with sensitive and personal client, employee and contract information;
• Supports the team in managing the impact of vicarious trauma when working with clients at risk;
• Assists Manager with development of, and implements and tracks annual budget;
• Schedules staff and completes all payroll administration duties;
• Assists manager by sitting on or leading internal and external committees;
• Provides training to staff and students (e.g. anti-racism);
• Stays current on legislation affecting housing programs, regulations and directives and understands emerging trends, leading practices, industry professional standards;
• Provides recommendations to strengthen existing policies and/or processes;
• Maintains appropriate record-keeping and expense reporting in accordance with YWCA Hamilton’s policies and procedures, and confidentiality/privacy policies;
• Identifies and evaluates risks associated with members/clients and takes appropriate action to control risks;
• Demonstrates and models strong leadership behaviours as a member of the YWCA leadership team;
• Nurtures and forms meaningful internal and external working relationships and partnerships;
• Fosters a safe and healthy work environment; ensures employees comply with health, safety standards that meet or exceed legislated requirements;
• Supports YWCA Hamilton mission, vision and values;
• Perform other duties as required.

WORKING CONDITIONS:

• Works a standard 37.50-hour work week; regularly on-call rotation for emergencies, crisis situations and resourcing issues;
• Regular visits and inspections of residences;
• Regularly works in emotionally charged situations requiring resolution.

Qualifications

• Completion of 3 years’ college in social or human services, or equivalent;
• Minimum 3 to 5 years’ experience working with women with multiple barriers and concurrent disorders (mental health addiction, violence);
• Demonstrated leadership skills;
• Knowledge of issue trauma and practice of harm reduction principles;
• Knowledge and skills in crisis intervention and supportive counseling;
• Must have current Standard First Aid and CPR C certificate or willingness to obtain at own cost;
• Must provide a current Vulnerable sector police check or willingness to obtain at own cost;
• Ability to bring an intersectional feminist, anti-racist/anti-oppressive perspective to day-to-day work and planning;
• Ability to work a schedule that includes regular on-call rotation for emergencies, crisis situations and resourcing issues;
• Bilingual English/French or other languages an asset.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Please Note: Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.