Supervisor, Transitional Housing

YWCA Hamilton; Hamilton; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Supervisor for Transitional Housing. This role involves leading a team to provide essential services for women in crisis, ensuring a safe and supportive environment. The ideal candidate will have a strong background in social services, crisis intervention, and leadership. Join a mission-driven organization that values diversity and inclusion, and make a meaningful impact in the lives of women and families. If you're passionate about social justice and community support, this opportunity is for you.

Benefits

On-the-job training

Childcare discounts

Professional development opportunities

Community involvement opportunities

Competitive total rewards package

Qualifications

• 3-5 years experience with women facing multiple barriers.
• Ability to work on-call for emergencies and crisis situations.

Responsibilities

• Supervise staff and provide housing services for women in transition.
• Manage crisis situations and provide case management support.

Skills

Leadership Skills

Crisis Intervention

Supportive Counseling

Communication Skills

Knowledge of Trauma Issues

Bilingual (English/French)

Education

3 years' college in social or human services

Job description

Join to apply for the Supervisor, Transitional Housing role at YWCA Hamilton

2 weeks ago Be among the first 25 applicants

Join to apply for the Supervisor, Transitional Housing role at YWCA Hamilton

Get AI-powered advice on this job and more exclusive features.

Who We Are

Founded in 1889,

Who We Are

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

YWork for us?

At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centred, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package
  
  

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

Position Description

Job Code: 3-MRE-2025

Department: Housing & Gender-Based Violence Support Services

Reports to: Department Manager

Location: Hamilton, ON

Hours of Work: 37.5 hours per week

Start Date: TBD

Posting Date: February 11th, 2025

Leads and supervises staff and provides high quality and responsive housing and services for women in life transition. Supervises staff providing services related to the YWCA Hamilton Transitional Living, Phoenix Place and other housing projects as assigned to meet the needs of women in crisis including crisis management, case management, and advocacy.

• Responsible for the overall administration and operation of the Transitional Living and Phoenix Place residence;
• Directly supervises 20-30 employees; including scheduling, training, monitoring and evaluating performance;
• In collaboration with the frontline team, provides a range of social work/housing supports to women in the residence including goal setting, case management, life skills, advocacy and crisis intervention;
• Demonstrates tact, discretion and persuasion required in influencing, teaching, motivating clients and employees;
• Resolves conflicts or highly sensitive situations as a regular and recurring requirement;
• Oversees and evaluates initial assessment of program applicants; determines suitability and case management plan within defined framework;
• Analyses broad problems generally of an operating or specialized nature develops solutions;
• Completes file audits and monthly and ad hoc reports as required;
• Maintains high level of confidentiality when working with sensitive and personal client, employee and contract information;
• Supports the team in managing the impact of vicarious trauma when working with clients at risk;
• Assists Manager with development of, and implements and tracks annual budget;
• Schedules staff and completes all payroll administration duties;
• Assists manager by sitting on or leading internal and external committees;
• Provides training to staff and students (e.g. anti-racism);
• Stays current on legislation affecting housing programs, regulations and directives and understands emerging trends, leading practices, industry professional standards;
• Provides recommendations to strengthen existing policies and/or processes;
• Maintains appropriate record-keeping and expense reporting in accordance with YWCA Hamilton’s policies and procedures, and confidentiality/privacy policies;
• Identifies and evaluates risks associated with members/clients and takes appropriate action to control risks;
• Demonstrates and models strong leadership behaviours as a member of the YWCA leadership team;
• Nurtures and forms meaningful internal and external working relationships and partnerships;
• Fosters a safe and healthy work environment; ensures employees comply with health, safety standards that meet or exceed legislated requirements;
• Supports YWCA Hamilton mission, vision and values;
• Perform other duties as required.
  
  

WORKING CONDITIONS:

• Works a standard 37.50-hour work week; regularly on-call rotation for emergencies, crisis situations and resourcing issues;
• Regular visits and inspections of residences;
• Regularly works in emotionally charged situations requiring resolution.
  
  

Qualifications

• Completion of 3 years’ college in social or human services, or equivalent;
• Minimum 3 to 5 years’ experience working with women with multiple barriers and concurrent disorders (mental health addiction, violence);
• Demonstrated leadership skills;
• Knowledge of issue trauma and practice of harm reduction principles;
• Knowledge and skills in crisis intervention and supportive counseling;
• Must have current Standard First Aid and CPR C certificate or willingness to obtain at own cost;
• Must provide a current Vulnerable sector police check or willingness to obtain at own cost;
• Ability to bring an intersectional feminist, anti-racist/anti-oppressive perspective to day-to-day work and
  
  

planning;

• Ability to work a schedule that includes regular on-call rotation for emergencies, crisis situations and resourcing issues;
• Excellent communication skills;
• Bilingual English/French or other languages an asset.
  
  

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Please Note: Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at YWCA Hamilton by 2x

Get notified about new Residential Supervisor jobs in Hamilton, Ontario, Canada.

Community Care Supervisor (RPN/ RN) - Personal Support Services - Hamilton

Relief Residential Counsellor, Community Supported Independent Living

Hamilton, Ontario, Canada $18.00-$25.00 1 month ago

Developmental Services Care Staff (Relief)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.