Youth League and Program Manager

Canlan Sports; City of Langley; On-site; CAD 50,000 - 55,000; Full time

Job summary

Canlan Sports is seeking a Youth League and Program Manager in Langley to oversee youth leagues, Learn to Skate, Learn to Play Hockey Programs and camps. You will collaborate with centralized teams to maintain consistent program delivery and drive customer-centric experiences.

The role emphasizes leadership, innovation, and a strong focus on customer service, with responsibilities spanning staff supervision, operations, and financial oversight.

Qualifications

• 3–5 years supervisory experience in a sports-related business.
• Strong organizational and customer management skills.
• University or college degree in a related field.

Responsibilities

• Oversee Youth Leagues, Learn to Skate, Learn to Play Hockey Programs and Camps.
• Collaborate with Centralized Programs teams to ensure consistent program delivery.
• Lead with a focus on customer service, leadership, and program innovation.
• Manage staff and oversee program operations and finances.

Skills

Team Management

Customer Service

Sales Leadership

Decision Making

Communication

Education

Bachelor's or College Diploma in Business/Recreation/Facility Management

Tools

Microsoft Office

Job description

Canlan Sports exists to create experiences where people find their people through the power of play, because we believe everyone deserves a team. As North America's largest private sector owner and operator of recreational sports complexes, Canlan Sports brings that belief to life across 15 multi-sport complexes and more than 70 playing surfaces spanning Canada and the United States. From ice and court to turf and digital, we offer a wide array of recreational sports experiences designed to build community, foster connection, and change lives for the better.

Rate of Pay: Rate of Pay: $50,000 - 55,000/year

Job SummaryThe Youth League and Program Manager position at Canlan Sports involves overseeing Youth Leagues, Learn to Skate, Learn to Play Hockey Programs, and Camps. The role requires collaboration with Centralized Programs teams to maintain consistent program delivery. Leadership, innovation, and a focus on customer service are key aspects of this role.

Position Requirements

• Adherence to approved Canlan Sports policies and on-site schedules.
• Occasional travel for team meetings or conferences.

Accountabilities

• The Manager is accountable for:
  • Staff management, program operations oversight, optimizing customer experience, and financial management.

Leadership Competencies and Responsibilities

• Team Management: Oversight of part-time instructors with an emphasis on consistent program delivery.
• Customer Relationship Development: Fostering a customer-focused culture.
• Sales Leadership: Driving program promotion and sales.
• Decision-making and Management: Assisting in the execution of the Annual Operating Plan.

Key Relationships

• Building strategic partnerships internally to drive the success of Canlan Sports.

Qualifications and Education

• University Degree or College Diploma in Business, Recreation, Facility Management, or related.
• Standard First Aid/AED certification preferred.
• Clear vulnerable sector police check required.

Abilities, Attributes, and Experience

• 3-5 years of supervisory experience in a Sports-related business.
• Proficiency in Microsoft Office.
• Experience with camps and community programs.
• Knowledge of various sports, particularly Hockey and figure skating.
• Strong organizational and customer management skills.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices. As part of our recruitment and hiring practices, we may use AI-based tools to assist in the initial screening and assessment of applications. All final hiring decisions are made by human reviewers.