Assistant General Manager - Lower Mainland, BC

Canlan Sports; Burnaby; On-site; CAD 72,000 - 78,000; Full time

Job summary

Canlan Sports Lower Mainland is seeking an Assistant General Manager for the Scotia Barn location. Reporting to the General Manager, the AGM partners to ensure the complex is run in line with the operating plan and drives continuous improvement.

The AGM provides strong day-to-day leadership across departments and steps in for the General Manager when needed. This role leads the League Manager, Youth League & Program Manager, and Event & Community Coordinator, focusing on participation,

Qualifications

• Diploma or Degree in Business, Recreation, Facility Management, or equivalent combination of education and experience.
• 3–5 years of experience in sports facility management, incl. program marketing, food & beverage exposure, and maintenance.
• Demonstrated team leadership and development ability.
• Entrepreneurial sales and business development skills in a sports/recreational environment.
• Strong customer and client focus.
• Willingness to travel between Lower Mainland complexes as needed.

Responsibilities

• Provide day-to-day operational leadership across the complex's departments.
• Drive program and revenue growth across leagues, youth programs, camps, and events.
• Recruit, develop, and coach a strong complex leadership team.
• Support payroll, accounts receivable, and financial reporting while ensuring safety and customer experience standards.
• Build relationships with schools, community groups, and local businesses to drive revenue.

Skills

Team leadership

Business development

Customer focus

Education

Diploma or Degree in Business, Recreation, Facility Management

Job description

Canlan Sports exists to create experiences where people find their people through the power of play, because we believe everyone deserves a team. As North America's largest private sector owner and operator of recreational sports complexes, Canlan Sports brings that belief to life across 15 multi-sport complexes and more than 70 playing surfaces spanning Canada and the United States. From ice and court to turf and digital, we offer a wide array of recreational sports experiences designed to build community, foster connection, and change lives for the better.

Canlan Sports Lower Mainland is currently hiring an Assistant General Manager!

This position will be based out of the Scotia Barn location.

Salary Range: $72,000 - $78,000

The Opportunity

Reporting to the General Manager, the Assistant General Manager (AGM) partners closely with the General Manager to ensure the complex is run in a way that supports the annual operating plan and drives continuous improvement. The AGM provides strong day-to-day operational leadership across the complex's departments, steps in for the General Manager when needed, and helps build a team culture that exceeds company objectives.

This role provides direct leadership to the League Manager, Youth League & Program Manager, and Event & Community Coordinator, and is responsible for maximizing participation, customer retention, game deck and amusement games utilization, and program revenue — all while strengthening Canlan Sports' presence within the local community.

What You'll Be Accountable For

• Sports complex culture, customer experience, and cleanliness
• Operational efficiency and health & safety of customers and employees
• Program and revenue growth across adult leagues, youth leagues, instructional programs, camps and clinics, birthday parties, stick & puck programs, tournaments and special events, and game deck utilization

You'll ensure programs are developed, marketed, sold, executed, and continuously improved to maximize participation, retention, and profitability.

Key Responsibilities

• Support effective communication with stakeholders and help resolve conflicts as needed
• Champion consistent delivery of Canlan Sports products and services through audits, standard operating procedures, and NPS scores
• Recruit, select, and develop a strong complex leadership team
• Support performance management, KPI setting, and corrective action processes
• Contribute to strategic planning alongside the General Manager and Senior Management
• Support payroll, accounts receivable, purchase orders, and financial/business reporting
• Build strategic relationships within the community and catchment area to drive revenue
• Direct and coach the League Manager, Youth League & Program Manager, and Event & Community Coordinator on program growth, marketing, and retention strategies
• Design program schedules, league structures, and annual programming calendars that maximize capacity, experience, and financial results
• Build relationships with schools, community groups, minor sports organizations, and local businesses

What You Bring

• Diploma or Degree in Business, Recreation, Facility Management, or equivalent combination of education and experience
• 3–5 years of experience in sports facility management, including program marketing, food and beverage exposure, and facility maintenance
• Demonstrated team leadership and development ability
• Entrepreneurial sales and business development skills in a sports/recreational environment
• Strong customer and client focus
• Experience with the technical aspects of ice making and maintenance is an asset
• Sound business acumen and understanding of how business dynamics drive results
• Ability and willingness to travel between complexes within the Lower Mainland region as required

Why Canlan Sports?

Join a team that's passionate about building community through sport. At Canlan Sports, you'll have the opportunity to lead, grow, and make a lasting impact on the athletes, families, and communities we serve every day.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices. As part of our recruitment and hiring practices, we may use AI-based tools to assist in the initial screening and assessment of applications. All final hiring decisions are made by human reviewers.