Yard/Warehouse Supervisor

RONA; Dartmouth; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Inclusive and safe working environment

Promotion of work-life balance

Exclusive employee discounts

Insurance benefits (certain conditions

Annual salary review

GreenShield+ telemedicine access

Opportunities for advancement

Community involvement

Teamwork and ongoing training

Comprehensive training program for all

Student incentive program

Job summary

RONA in Dartmouth, NS is seeking a Yard Supervisor to lead daily yard operations and ensure excellent customer service. You will guide yard staff, manage inventory, and support store readiness while upholding safety and efficiency standards.

The role requires forklift experience, strong leadership, and the ability to train staff, handle inquiries, and resolve issues. A flexible schedule and a focus on teamwork are essential to success.

Qualifications

• Proven ability to lead and coach others to higher performance.
• Outstanding customer service orientation and personal example.
• Excellent listening, communication and interpersonal skills.
• Flexible availability including days, evenings and weekends.
• Knowledge of policies and equipment including forklift, banding machine, saws.
• Valid forklift license or training is required.
• Urge to set priorities and deliver results under pressure.
• Solid understanding of building industry trends and products.
• Previous supervisory experience is a plus.

Responsibilities

• Directs and monitors the daily activities of yard staff and yard operations; assigns work per supervisor's direction.
• Provides instruction and training to develop staff.
• Responds to customer inquiries and/or complaints within policy guidelines.
• Investigates and takes or approves corrective action; refers difficult situations to Department Manager.
• Provides materials to customers by reading shipping memos, locating goods and assisting with loading.
• Ensures stock inventory levels are maintained and completes required SOQs and inventory checks.
• Reorganizes or stores material; operates forklift and handles storage and labeling of sold orders.
• Assumes Department Manager duties during vacations or illness.
• Ensures merchandise is saleable and properly merchandised on shelves or bins.
• Stores product for pickup and coordinates with vendors on deadlines.
• Tracks reasons for returns and informs ICA of chronic problems.
• Performs other duties as assigned by Management.

Skills

Leadership

Customer service

Communication

Flexibility

Policies and equipment knowledge

Forklift license

Urgency and prioritization

Industry knowledge

Supervisory experience

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent?

We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become an essential part of the Rona team! Make a difference in an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer experience and playing a central role in our store's growth!

Your role:

• Directs and monitors the daily activities of yard staff and yard operations. Assigns work as per supervisor's direction and follows up to ensure performance standards have been satisfied.
• Provides instruction and/or schedules training to ensure the development of staff.
• Responds to customer inquiries and/or complaints within policy guidelines.
• Investigates and takes or approves corrective action. Refers difficult situations to Department Manager.
• Provides material to customers by reading shipping memo, checking for payment, locating and securing goods. Completes paperwork and assists with the loading of customer vehicles.
• Ensures stock inventory levels are maintained, ensures SOQs are completed by the deadline, monitors Store Use Inventory Sheets for accuracy and takes corrective action as required. Completes warning stock notices as required; conducts cycle counts to ensure accurate inventory.
• Reorganizes or puts material away, operating forklift or manually unloading carts and/or vehicles. Codes material by length. Make obvious grading decisions. Tags pre-sold orders by completing sold sticker.
• Assumes the duties of Department Manager during vacations or illness.
• Ensure the merchandise is in re-saleable condition and properly merchandised on the shelf and/or bin.
• Stores product for pick up and informs vendor of time deadline and culls all past due product.
• Tracks reason for returns and informs ICA of chronic problems.
• Other duties as assigned by Management.

What we're looking for:

• Leadership capabilities. Proven ability and commitment to managing the performance of others; able to motivate, train, and coach others to a higher level of success and accountability.
• Provide exceptional customer service by inspiring and motivating others through their commitment and personal example.
• Exemplary listening, communication and interpersonal skills.
• Flexible availability based on store needs (includes, days, evenings and weekends).
• Position requires knowledge of related policies and equipment including how to operate a forklift, banding machine and power saws.
• Valid Forklift Operator’s license and/or training will be required.
• Has a high sense of urgency and drive; able to set priorities and deliver results within deadlines and ability to remain calm in stressful situations.
• Has overall knowledge of the business’ strategic position in their market. Knowledge of the building construction industry; trends, products, application techniques and projects an asset.
• Previous supervisory experience will be a strong asset.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.