Yard/Warehouse Supervisor

RONA Atlantic; Dartmouth; On-site; CAD 42,000 - 65,000; Full time

Job summary

RONA Atlantic in Dartmouth, Nova Scotia is seeking a yard supervisor to lead daily yard operations, manage staff and ensure safe, efficient service to customers.

You will train team members, respond to inquiries, maintain inventory, and coordinate loading of goods while upholding company standards and community focus.

The ideal candidate has forklift experience, strong leadership, and a customer‑centric mindset, with flexibility for days, evenings and weekends.

Qualifications

• Proven ability to lead and coach others to success and accountability.
• Deliver exceptional customer service by motivating others and setting a strong example.
• Excellent listening, communication, and interpersonal skills.
• Flexibility to work days, evenings and weekends based on store needs.

Responsibilities

• Directs and monitors daily yard activities and staff performance.
• Schedules and provides training to ensure staff development.
• Responds to customer inquiries and manages complaints per policy.
• Investigates issues and coordinates corrective actions with the Department Manager.
• Provides materials to customers by reading shipping memos and assisting with loading.
• Maintains inventory accuracy and completes required stock reports and SOQs.
• Operates forklift and assists with material handling and merchandising.
• Acts as Department Manager during vacations or illnesses.
• Ensures merchandise is saleable and properly displayed.

Skills

Leadership

Customer service

Communication

Forklift operation

Staff training

Tools

Forklift

Banding machine

Power saws

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent?

We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become an essential part of the Rona team! Make a difference in an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer experience and playing a central role in our store's growth!

Your role:

• Directs and monitors the daily activities of yard staff and yard operations. Assigns work as per supervisor's direction and follows up to ensure performance standards have been satisfied.
• Provides instruction and/or schedules training to ensure the development of staff.
• Responds to customer inquiries and/or complaints within policy guidelines.
• Investigates and takes or approves corrective action. Refers difficult situations to Department Manager.
• Provides material to customers by reading shipping memo, checking for payment, locating and securing goods. Completes paperwork and assists with the loading of customer vehicles.
• Ensures stock inventory levels are maintained, ensures SOQs are completed by the deadline, monitors Store Use Inventory Sheets for accuracy and takes corrective action as required. Completes warning stock notices as required; conducts cycle counts to ensure accurate inventory.
• Reorganizes or puts material away, operating forklift or manually unloading carts and/or vehicles. Codes material by length. Make obvious grading decisions. Tags pre-sold orders by completing sold sticker.
• Assumes the duties of Department Manager during vacations or illness.
• Ensure the merchandise is in re-saleable condition and properly merchandised on the shelf and/or bin.
• Stores product for pick up and informs vendor of time deadline and culls all past due product.
• Tracks reason for returns and informs ICA of chronic problems
• Other duties as assigned by Management

What we're looking for:

• Leadership capabilities. Proven ability and commitment to managing the performance of others; able to motivate, train, and coach others to a higher level of success and accountability.
• Provide exceptional customer service by inspiring and motivating others through their commitment and personal example
• Exemplary listening, communication and interpersonal skills
• Flexible availability based on store needs (includes, days, evenings and weekends)
• Position requires knowledge of related policies and equipment including how to operate a forklift, banding machine and power saws.
• Valid Forklift Operator’s license and/or training will be required.
• Has a high sense of urgency and drive; able to set priorities and deliver results within deadlines and ability to remain calm in stressful situations
• Has overall knowledge of the business’ strategic position in their market. Knowledge of the building construction industry; trends, products, application techniques and projects an asset
• Previous supervisory experience will be a strong asset

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.