Manager, Workplace Technology

TekWissen LLC; Windsor; On-site; CAD 90,000 - 130,000; Part time

Benefits offered by this job

TekWissen Group affiliation

Job summary

TekWissen Group is seeking a Manager, Workplace Technology in Windsor, ON to lead the strategy, delivery and support of end-user technology across the organization.

You will oversee endpoint management, collaboration platforms, and meeting room tech while partnering with executives to align technology with business goals. This role demands extensive leadership, budget oversight and project management expertise.

Qualifications

• Bachelor's degree in IT, CS, Business or related discipline.
• Certifications such as ITIL, M365, Azure, PMP, CISSP or Jamf are assets.
• 7–10+ years IT experience with leadership in Workplace Technology or IT Operations.
• Experience managing enterprise Microsoft 365 environments and hybrid work setups.

Responsibilities

• Lead strategy, delivery and support of end-user technology across the organization.
• Oversee endpoint management, collaboration platforms and meeting room tech.
• Manage IT service delivery, KPIs, budgets and vendor relationships.
• Drive IT projects, cross-functional initiatives and workplace modernization.

Skills

Strategic leadership

Customer-focused

Executive communication

Team development

Project management

Vendor negotiation

Budget management

Change management

Continuous improvement

Cross-functional collaboration

Education

Bachelor's degree in IT/CS/Business

ITIL, Microsoft 365, Azure, PMP, CISSP, Jamf certificates (asset)

Tools

Microsoft 365

Intune/Endpoint Manager

Azure AD (Entra ID)

Jamf

Microsoft Defender

ServiceNow/Jira Service Management

Job description

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Title: Manager, Workplace Technology

Location: Windsor, ON N9A 6W1

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

• The Manager, Workplace Technology is responsible for leading the strategy, delivery, and support of end-user technology across the organization.
• This role oversees the planning, implementation, and continuous improvement of workplace technologies, ensuring employees have secure, reliable, and modern tools to maximize productivity and collaboration.
• The successful candidate will lead a team responsible for endpoint management, collaboration platforms, meeting room technology, end-user support, and workplace IT initiatives while partnering with business leaders to align technology investments with organizational objectives.

Key Responsibilities:

Leadership & Strategy:

• Develop and execute the organization's workplace technology strategy and roadmap.
• Lead, mentor, and develop a high-performing Workplace Technology team.
• Establish service standards, KPIs, and continuous improvement initiatives.
• Manage departmental budgets, forecasting, and vendor relationships.
• Collaborate with executive leadership to identify technology opportunities that improve employee experience.

End User Computing:

• Oversee lifecycle management of desktops, laptops, mobile devices, and peripherals.
• Lead endpoint management using platforms such as Microsoft Intune, Microsoft Configuration Manager (SCCM), Jamf, or equivalent.
• Standardize hardware and software offerings across the organization.
• Ensure timely deployment, refresh, and retirement of technology assets.

Collaboration & Productivity:

• Manage Microsoft 365, Teams, SharePoint, OneDrive, Exchange Online, and related collaboration platforms.
• Oversee conference room technology, audiovisual systems, and hybrid meeting experiences.
• Drive user adoption of collaboration technologies through communication, training, and change management.

IT Service Delivery:

• Ensure exceptional IT support services through effective service desk operations.
• Monitor and improve service levels, incident management, and request fulfillment.
• Implement ITIL best practices for incident, problem, and change management.
• Analyze support metrics to identify trends and improve service quality.

Project Management:

• Lead workplace technology projects from planning through implementation.
• Coordinate cross-functional initiatives involving infrastructure, security, networking, and business stakeholders.
• Manage technology refresh programs, office moves, and workplace modernization initiatives.
• Evaluate and introduce emerging workplace technologies that improve employee productivity.

Vendor & Financial Management:

• Manage relationships with hardware, software, and managed service providers.
• Negotiate contracts and licensing agreements.
• Track budgets, procurement, asset inventory, and software licensing compliance.
• Evaluate vendor performance against SLAs and contractual obligations.

Qualifications:

Education:

• Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline.
• Relevant industry certifications are considered an asset (ITIL, Microsoft 365, Azure, PMP, CISSP, Jamf, etc.).

Experience:

• 7 10+ years of progressive IT experience.
• 3 5+ years leading Workplace Technology, End User Computing, or IT Operations teams.
• Experience managing enterprise Microsoft 365 environments.
• Experience supporting hybrid work environments and modern endpoint management.
• Proven experience managing IT projects and technology vendors.

Technical Skills:

Experience with:

• Microsoft 365 (Teams, Exchange Online, SharePoint, OneDrive)
• Microsoft Intune / Endpoint Manager
• Microsoft Entra ID (Azure Active Directory)
• Windows 11 and macOS administration
• Endpoint security platforms (Microsoft Defender, CrowdStrike, SentinelOne, etc.)
• Identity and access management
• ITSM platforms (ServiceNow, Jira Service Management, Freshservice, or equivalent)
• Endpoint deployment and imaging
• Mobile Device Management (MDM)
• Audio/Visual and conference room technologies
• Asset lifecycle management
• Microsoft Power Platform (preferred)

Core Competencies:

• Strategic leadership
• Customer-focused mindset
• Strong communication and executive presentation skills
• Team development and coaching
• Project and program management
• Vendor negotiation and relationship management
• Problem-solving and analytical thinking
• Financial and budget management
• Change management
• Continuous improvement mindset

TekWissen Group is an equal opportunity employer supporting workforce diversity.