Workplace Tech Lead - Cloud, VOIP & Collaboration

Eminence Organic Skin Care; Vancouver; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Product discounts

Onsite role

Job summary

Eminence Organic Skin Care seeks a Workplace Technology Support Lead in Vancouver to oversee desktop, network, and cloud-based solutions. The role focuses on supporting VOIP, Office 365, SharePoint, LMS, and Azure, with direct reports including systems admins and security staff.

You will manage incident response, vendor relations, and end-user training while ensuring regulatory compliance and robust documentation across all platforms.

Qualifications

• Five+ years’ desktop, network, and cloud-based experience.
• Experience with cloud platforms and collaboration tools.

Responsibilities

• Evaluate, manage and source vendor relationships for hardware, software, and cloud solutions.
• Maintain equipment inventory, installations, and optimal system performance.
• Manage Service Desk intake via phone and email for timely issue resolution.
• Develop and enforce request handling and escalation policies.
• Assess need for system reconfigurations and recommendations.
• Identify and implement end-user training to increase literacy.
• Provide technical assistance for cloud solutions, collaboration tools, and connectivity.
• Ensure data security regulations compliance across cloud platforms and networks.
• Maintain documentation of configurations, cloud systems, and user procedures.
• Enforce incident management processes and escalation policies.
• Oversee incident management and coordinate response; drive root-cause fixes.
• Lead CAB meetings and mature CAB processes.

Skills

Leadership

Communication

Cloud experience

Tools

RingCentral

Office 365

Jira

Confluence

Docebo

SharePoint

Azure

Active Directory

Entra ID

SSO

Job description

Eminence Organic Skin Care seeks a Workplace Technology Support Lead in Vancouver to oversee desktop, network, and cloud-based solutions. The role focuses on supporting VOIP, Office 365, SharePoint, LMS, and Azure, with direct reports including systems admins and security staff.

You will manage incident response, vendor relations, and end-user training while ensuring regulatory compliance and robust documentation across all platforms.