Workplace Services Technician

iA Financial Group (Industrial Alliance); Montreal; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Group insurance

Pension plan

Employee share purchase plan

Vacation & wellness days

Telemedicine

Job summary

iA Financial Group (Industrial Alliance) in Montréal is seeking a Workplace Services Technician to manage service requests, coordinate site operations, and oversee document management for the Montréal office. This on-site role requires strong organizational and communication skills, fluency in French and English, and a commitment to safety, confidentiality, and high service standards.

You will support room bookings, equipment setup, data entry in corporate systems, and continuous process

Qualifications

• Holds a college diploma in office administration, business administration, documentation techniques, information management, or a related field; equivalent experience may be considered.
• Has relevant experience in customer service, administrative support, request management, document management, or service operations.
• Demonstrates strong customer focus and commitment to a positive employee experience.
• Exhibits excellent organizational, planning, and prioritization skills.
• Comfortable coordinating multiple requests in a fast-paced environment.
• Demonstrates rigor in information management, request documentation, and compliance with processes.
• Strong analytical, problem-solving, and initiative-taking abilities.
• Excellent interpersonal skills and a collaborative approach.
• Proficient with Microsoft 365 and service management tools.
• Excellent written and spoken English and French, with French fluency.
• Professionalism, discretion, sound judgment and confidentiality.

Responsibilities

• Receive, analyze, coordinate, and manage workplace services requests from start to finish.
• Serve as a primary contact for employees, visitors, partners, and vendors with professional, accessible service.
• Coordinate day-to-day site operations and follow up on internal and external requests.
• Maintain safe, compliant work environments aligned with standards.
• Process, classify, scan, archive, and manage documents (physical and digital) ensuring integrity and confidentiality.
• Document requests in corporate systems, validate data, and support activity tracking and service levels.
• Coordinate workspace, meeting rooms, and events, including setup and follow-up.
• Participate in continuous improvement of processes, tools, and tracking mechanisms.
• Collect and analyze data to measure service performance and identify issues and risks.
• Move around the workplace and handle materials for room setups following health and safety practices.

Skills

Bilingual French/English

Customer service focus

Organizational skills

Communication skills

Problem solving

Education

College diploma in office administration

Tools

Microsoft 365

Job description

Description

Workplace Services Technician

Build Your Future With Us

Are you passionate about delivering exceptional service and helping create functional, safe, and welcoming work environments? As a Workplace Services Technician, you will play a key role in managing service requests, coordinating operational activities, and overseeing document management for our Montréal office.

This position offers an excellent opportunity to showcase your organizational skills and solution-oriented approach within a caring and trusted organization. Here, people and their development are at the heart of everything we do, fostering an environment that encourages collaboration and innovation.

This is an on-site position located in Montréal. Presence on-site is required based on established service coverage needs, between 7:00 a.m. and 4:00 p.m.

What You’ll Accomplish With Us

• Receive, analyze, coordinate, and manage workplace services requests from start to finish
• Act as a primary point of contact for employees, visitors, partners, and vendors by providing professional, accessible, and solution-oriented service
• Coordinate activities required for the day-to-day operations of the site and ensure follow-up on requests involving internal and external partners
• Contribute to maintaining functional, safe, and compliant work environments aligned with organizational standards
• Process, classify, scan, archive, and control physical and digital documents while ensuring information integrity, traceability, and confidentiality
• Document requests within corporate systems, perform required validations, and maintain reliable data to support activity tracking, commitments, and service levels
• Coordinate requests related to workspaces, meeting rooms, and events, including room setup and service follow-up before, during, and after activities
• Participate in the continuous improvement of processes, procedures, tools, guides, and tracking mechanisms
• Support the collection and analysis of data used to measure service performance and identify issues, pain points, and operational risks
• Move regularly throughout the workplace and handle materials required for basic room setups while adhering to health and safety practices

What Will Help You Succeed in This Role

• Holds a college diploma in office administration, business administration, documentation techniques, information management, or a related field. An equivalent combination of education and relevant experience may also be considered
• Has relevant experience in customer service, administrative support, request management, document management, or service operations
• Is recognized for a strong customer focus and commitment to creating a positive employee experience
• Demonstrates excellent organizational, planning, and prioritization skills
• Is comfortable coordinating multiple requests simultaneously in a fast-paced environment
• Demonstrates rigor in information management, request documentation, and compliance with established processes
• Possesses strong analytical, problem-solving, and initiative-taking abilities
• Has excellent interpersonal skills and a collaborative approach
• Is proficient with Microsoft 365 and comfortable using service management technologies
• Has excellent written and spoken communication skills in both French and English, with a perfect command of French
• Demonstrates professionalism, discretion, sound judgment, and a strong commitment to confidentiality
• Advanced English proficiency is required, as the successful candidate will regularly communicate verbally and in writing, coordinate requests, and follow up with English-speaking partners and vendors

Why You’ll Love Working With Us

• A work environment where learning and development combine with a shared pursuit of excellence
• Artificial intelligence tools available to everyone, helping increase individual effectiveness and supporting organizational growth
• A healthy, safe, equitable, and inclusive workplace where everyone can thrive and reach their full potential
• Access to innovative and inspiring workspaces in the heart of our Montréal site

Competitive Benefits

• Flexible group insurance plans
• Competitive pension plan
• Employee share purchase plan
• Vacation program, plus wellness and personal development days
• Telemedicine services
• Employee and Family Assistance Program (EFAP)
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!